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Deco X20 satellite disconnects and devices not connecting

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Deco X20 satellite disconnects and devices not connecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kreacher

2023-12-03 17:13:38 - last edited 2023-12-05 18:26:19

Posts: 3

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-12-03

Deco X20 satellite disconnects and devices not connecting

2023-12-03 17:13:38 - last edited 2023-12-05 18:26:19

Model: Deco X20

Hardware Version: V3

Firmware Version: 1.1.4

Deco X20 3 pack, all showing stable green light.

Main Deco is placed near wall, first satellite is 12 feet away about 4 feet higher and second satellite is on the floor above.

Problem 1 - The first satellite keeps going offline and disconnecting from mesh.

Problem 2 - Devices on upper floor, iPad (Air 2) and Fire TV Stick (4K Max) don't connect to WiFi at all.

1 Accepted Solution

David-TP

2023-12-05 11:35:04 - last edited 2023-12-05 18:26:19

Posts: 12796

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco X20 satellite disconnects and devices not connecting -Solution

2023-12-05 11:35:04 - last edited 2023-12-05 18:26:19

@Kreacher

Hi, Deco X20_V3_1.1.4 should support connection preference which allows to manually connect mobile devices to a specific Deco.

Have you tried to set up connection preference for the mobile devices near first satellite Deco X20?

How to select a preferred signal source on the Deco App

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Recommended Solution

3 Reply

Kreacher

LV1

2023-12-05 00:34:03

Posts: 3

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2023-12-03

Re:Deco X20 satellite disconnects and devices not connecting

2023-12-05 00:34:03

Update - After changing security to WPA3 personal and rebooting all Decos, devices connected after a while. No device is connecting to first satellite though, they either connect to main Deco or second satellite on upper floor.

David-TP

2023-12-05 11:35:04 - last edited 2023-12-05 18:26:19

Posts: 12796

Helpful: 1800

Solutions: 1294

Stories: 9

Registered: 2020-04-14

Re:Deco X20 satellite disconnects and devices not connecting -Solution

2023-12-05 11:35:04 - last edited 2023-12-05 18:26:19

@Kreacher

Hi, Deco X20_V3_1.1.4 should support connection preference which allows to manually connect mobile devices to a specific Deco.

Have you tried to set up connection preference for the mobile devices near first satellite Deco X20?

How to select a preferred signal source on the Deco App

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Deco X20 satellite disconnects and devices not connecting

Deco X20 satellite disconnects and devices not connecting

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