Deco M5 network has forgotten itself?

Deco M5 network has forgotten itself?

Deco M5 network has forgotten itself?
Deco M5 network has forgotten itself?
2024-01-16 16:41:08 - last edited 2024-01-16 17:07:33
Model: Deco M5  
Hardware Version: V3
Firmware Version: Unknown

Deco 3 disc home network periodically becomes increasingly unreliable and then fails entirely. App switches from normal operation to showing its opening 'set up your new network' screen. If I set up with my existing details the app tells me the network already exists, but the discs are in setup mode and I can't make my existing network work again.  What's wrong with it?

 In the account tab the network is showing, and it's connected, but the discs have the flashing blue light and there's no home network activity.

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Re:Deco M5 network has forgotten itself?
2024-01-17 03:40:05

  @Beans 

Hi, Thank you very much for the feedback.

I think the Deco M5 hasn't been reset properly.

Could you please try to delete the previous network name under your email account from the Deco APP first, then hold the reset pin hole on each Deco M5 for 1s?

After that, pleas set it up again when the LED starts blinking blue.

Wait for your reply and best regards.

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Re:Deco M5 network has forgotten itself?
2024-01-17 12:08:28

  @David-TP 

Good morning,

Thank you for the suggestion, I'll give it a go later on.  Although these Mesh units have been such a pain over time my other half just wants to abandon the system and try again with something else.

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