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App won't retain password - tells me password is incorrect at each login

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App won't retain password - tells me password is incorrect at each login

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SnoozeUK

2024-01-21 19:52:53 - last edited 2024-01-29 10:30:23

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-01-21

App won't retain password - tells me password is incorrect at each login

2024-01-21 19:52:53 - last edited 2024-01-29 10:30:23

Model: Deco E4

Hardware Version:

Firmware Version:

Hello. Is anyone else struggling with the Deco app for IPhone? Each and every time I go to log in, it tells me that the password is incorrect and blocks access. I know with 100% certainty that the password is correct, yet it forces me to reset at each use. What is going on? Sadly I'm having to log into to the app on a regular basis because my Deco devices are dropping off and need resetting. Something seems to be up over the past few weeks, but I can't see what.

1 Accepted Solution

David-TP

2024-01-22 03:08:58 - last edited 2024-01-29 10:30:23

Posts: 12476

Helpful: 1724

Solutions: 1200

Stories: 9

Registered: 2020-04-14

Re:App won't retain password - tells me password is incorrect at each login-Solution

2024-01-22 03:08:58 - last edited 2024-01-29 10:30:23

@SnoozeUK

Hi, The Deco web interface uses the same email ID and password as the Deco APP.

If the same issue starts again, It is suggested to access http://tplinkdeco.net via the same password.

I noticed your current firmware is 1.0.0 Build 20220702. Please also try to manually update the firmware to the latest 1.0.2 first via web UI:

Deco E4R(EU)_V3_1.0.2 Build 20220915

In case later you still had the same issue, after resetting the password and re-log into the Deco APP, please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

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1 Reply

David-TP

2024-01-22 03:08:58 - last edited 2024-01-29 10:30:23

Posts: 12476

Helpful: 1724

Solutions: 1200

Stories: 9

Registered: 2020-04-14

Re:App won't retain password - tells me password is incorrect at each login-Solution

2024-01-22 03:08:58 - last edited 2024-01-29 10:30:23

@SnoozeUK

Hi, The Deco web interface uses the same email ID and password as the Deco APP.

If the same issue starts again, It is suggested to access http://tplinkdeco.net via the same password.

I noticed your current firmware is 1.0.0 Build 20220702. Please also try to manually update the firmware to the latest 1.0.2 first via web UI:

Deco E4R(EU)_V3_1.0.2 Build 20220915

In case later you still had the same issue, after resetting the password and re-log into the Deco APP, please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

Thank you very much and best regards.

App won't retain password - tells me password is incorrect at each login

App won't retain password - tells me password is incorrect at each login

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