Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?

Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?

Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?
Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?
2024-01-26 07:43:09 - last edited Tuesday
Tags: #Abnormal Heating
Model: KE100 KIT  
Hardware Version:
Firmware Version:

What To Do If Kasa KE100 Overheats or Not Heating Up?

Suggestions for Kasa KE100 Abnormal Heating Behaviors

 

 

This Article Applies to

Kasa KE100


Phenomenon Description

 

  • Overheating

1. Continuous heating with the temperature significantly exceeding the set value

2. Persistent fluctuation beyond the preset temperature

 

  • Not Reaching Set Temperature

  • Doesn't Heat/ Temperature Remains Unchanged

 

*The temperature will fluctuate back and forth above and below the setpoint rather than a smooth value. This is to avoid frequent opening/closing of the valve due to temperature changes.

 


Troubleshooting Suggestions

 

1. Keep device's firmware updated.

How to update firmware of Kasa smart devices

 

2. Make sure you are using the AA LR6 1.5V Alkaline batteries

Do NOT use rechargeable batteries, R6, Zn-C, or 1.2V AA batteries.

 

3. Compatibility

Check whether your thermostat valve is compatible with KE100.  If the valve doesn't fit with KE100's connector or the included adapters, you may purchase a suitable adapter yourself.

KE100(EU)_V1.20_Smart Thermostat Radiator Valve Compatibility Guide

 

4. Make sure KE100 is installed correctly

Video: How to Install & Set Up Your Kasa Smart Thermostatic Radiator Valve KE100

KE100(EU)_V1.20_Quick Installation Guide

 

Note

1. KE100's connector needs to be tightened securely.

2. Double-check whether the adapter is installed correctly. Do not forget the pushrod if you use the RAV/GIA/M28 adapters

 

 

 

5. Reinstall & Recalibrate

  1. Before reinstallation, go to App ->Device Settings ->Enable Sleep Mode -> Select "Fully Open"
  2. Disassemble the KE100 and reinstall it. How to Install Kasa Smart Thermostatic Radiator Valve
  3. Reset KE100. < Press and hold the Sync/Reset button for 5 seconds.>
  4. Add/Setup device back to Kasa/Tapo App.
  5. Once installed, recalibrate KE100. (App -> Device Settings -> Calibration)

 

 

 

What should I do if the above suggestions don't help?

 

Post a new thread with a detailed description of the problem you're facing. 

Start a New Thread

 

Always make sure that the following information is provided in the article to quickly and efficiently get more targeted advice from other users or official personnel.

  • A screenshot of the temperature Report in the App showing the abnormal phenomena.
  • Model/type of your thermostat valve.
  • A picture of the batteries or a link. **All information about the battery, such as brand, size, battery type, and voltage are required.

 

Example:

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2 Reply
Re:Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?
2024-08-23 13:05:29

hey  @Wayne-TP 

 

If your Kasa KE100 is overheating or not heating up properly, it's essential to first ensure that the device is in a well-ventilated area and not exposed to direct sunlight or other heat sources. Overheating could be due to a malfunctioning component or excessive workload on the device. In the context of big data analysis, where processing demands can be high, it's crucial to monitor the device's temperature closely. You may want to consider distributing the workload across multiple devices or upgrading your infrastructure to handle large-scale data analysis more efficiently. If the problem persists, reaching out to Kasa support for further diagnostics might be necessary.

 

Thanks!

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Re:Abnormal Heating: What To Do If Kasa KE100 Overheats or Not Heating Up?
2 weeks ago

  @JonathanJone I did the torubleshooting guide and it still doesn't fully close the radiator. Heating still goes on. 

 

I think I might have a faulty device (support ticket TKID241038168). 

 

Can you start an exchangeb process or should I just return the device and the tapo sensors I bought from Amazon? 

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