Clients iot offline

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Clients iot offline

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Clients iot offline
Clients iot offline
2024-02-05 12:05:40
Model: Deco XE75  
Hardware Version: V1
Firmware Version:

I have a Deco XE75 kit 3 units + 2 Deco X50 units installed in my house and with around 80/90 clients (clients are iot, cameras, alexas) but I never have more than 40 clients online. I've already used the main network with 6g disabled to improve the signal, I've used the guest network and always without success. The IoT network is only for smart home and PCs and cell phones are not connected to it. I have 200 mega internet and the deco is configured as a router. The router have iot native network but with the same results. Can you explain to me why some of the devices are offline?

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Re:Clients iot offline
2024-02-06 11:03:02

  @Jomapeipi 

Hi, welcome to the community.

When some smart IOT devices are offline, do they actually drop out or the internet connection remains active?

Can I have the model numbers of the IOT devices that are constantly offline?

It is also suggested to disable "Mesh Technology" for these IOT devices on the Deco APP.

If possible, please also turn off "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helps the offline issue.

Thank you very much and best regards.

 

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