powerline adapter connected but no internet
Hello everyone,
I'm facing an issue with my powerline adapter—it's connected, but there's no internet access. I've followed every suggestion found in forums and ensured my firmware is up to date, yet the problem persists. Unfortunately, I'm unable to use the mobile app for troubleshooting since it requires an internet connection, which I currently don't have.
Here's what I've tried so far:
- Ensured all connections are secure and the powerline adapters are plugged directly into wall outlets.
- Performed a reset on the powerline adapters.
- Checked that my network configuration is correct and the adapters are properly paired.
- Tried using different electrical outlets to see if it's a circuit-related issue.
- Looked for potential interference from appliances and turned them off to test connectivity.
- Updated the network drivers on my device.
- Tested with a different Ethernet cable to rule out cable faults.
- Verified my device is set to obtain an IP address automatically.
- Attempted a direct connection to the router with an Ethernet cable, which worked fine, indicating the issue lies with the powerline adapters.
I'm reaching out to see if anyone has experienced a similar issue or has any suggestions that might help. Any advice or troubleshooting tips would be greatly appreciated. Thank you in advance for your help!