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Deco X20 - initializing Wifi connection is very slow

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Deco X20 - initializing Wifi connection is very slow

Deco X20 - initializing Wifi connection is very slow
Deco X20 - initializing Wifi connection is very slow
2024-02-14 06:50:21
Model: Deco X20  
Hardware Version:
Firmware Version:

I have installed the 3 DECO devices and it is basically working amazing - the installation was the smoothes ever.

 

The only issue persists with Notebooks (not sure about desktop PC, as we don't have one). Anyway, with Tablet or Mobile Phones we don't have the same behaviour. 

 

Issue:

When my notebook goes to energy save mode (just the screen saver goes on, so I am for example downstairs to make a coffee), I come back to my desk and login to my notebook. At this point I have to wait for around 30 seconds until the internet connection is established. This happens every time.

So also in the morning for the first start, I will have to wait for 30 seconds until the connection is established. This happens with windows and mac, it does not matter. 

 

Anyone an idea? 

 

I already tried to disable the mesh technology for my notebook, but this did not help.

 

By the way, Firmware is up to date....

 

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#1
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17 Reply
Re:Deco X20 - initializing Wifi connection is very slow
2024-02-14 09:35:31

  @MarcoVa  After last update x20 v4   1.2,0  = same problem        wifi card AX210 INTEL  driver  updated 

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#2
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-14 11:52:36

  @xplodzs finally there are others with same issue. And it doesn't affect your mobile devices, right?

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#3
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-14 13:25:53

  @MarcoVa notebook only. Mobile phone Ios 17, and Ipad - everything fine

 

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#4
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-18 06:16:43 - last edited 2024-02-18 06:17:42

  @MarcoVa 

@xplodzs 

Hi, Thank you very much for the feedback.

May I know the model number or WiFi cards of your notebooks?

The latest firmware 1.2.0 of Deco X20_V4 has added ECO mode and have you also enabled ECO mode on the Deco?

By the way, did this issue just start recently, like after the 1.2.0 upgrade? 

Wait for your reply and best regards.

 

 

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#5
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-22 06:58:09 - last edited 2024-02-22 07:00:43

  @David-TP 

Thx for the reply, highly appreciate.

 

My Lenovo Wifi card is updated on the new drivers and it is this one: Intel(R) Dual Band Wireless-AC 8265

 

No this problem is not related to the last ECO mode update. It was existing already before that. And to your last question, yes in the night I have the ECO mode (I would say medium - wifi is still available but less powerfull) activated, I like that mode...

 

By the way, this happens for Apple and Windows Notebooks (I have no Tower PC), but at least it happens with all notebooks we have: with two Lenovo and with two Apple MacBooks I have the same issue. It feels like it is related to Notebooks, but I can't identify the root cause

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#6
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-22 07:33:05 - last edited 2024-02-22 07:37:37

  @David-TP 

The problem seems to have been localized. after rebooting the main point X50 v1, X20 v4 is connected to the 2.4 band, although the signal quality is excellent, the points are in line of sight. And then the laptop takes a long time to connect. after rebooting the X20 does not always help  , but turning it on/off helps and connects to main DECO 2.4/5 ( in Deco APP ... DECO info page  )  and the connection is fast.
INTEL WIFI Card AX 210 driver 23.10.0.8 /  DECO Last firmware  .  Intel CARD Default setting
File:
pic.PNGDownload
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#7
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-22 07:48:40 - last edited 2024-02-22 07:49:14

  @xplodzs this sound reasonable.

 

But I don't get what I should do as workaround.

Since there is no reboot button on DECO, I guess turnin it off you mean just removing the power supply and reattaching it? Or reboot via app if possible (I am not sure).

 

Your adivce is highly appreciated - maybe you can write a dummy step by step guide? sorry for that

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#8
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-22 08:00:15

  @MarcoVa 

pull the cable out again. Rebooting doesn't help. the second point stands firmly at 2.4 most often remains
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#9
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-24 17:11:45

  @David-TP this problem .  X20 2.4 ghz , until reboot

File:
IMG_2456.jpegDownload
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#10
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Re:Deco X20 - initializing Wifi connection is very slow
2024-02-26 01:44:41

  @xplodzs 

Hi, Thanks for the feedback.

How often would Deco X20 connect to the main Deco  X50 via 2.4GHz only？ Or are you able to constantly reproduce this issue in a short time?

 

The current firmware of Deco X20-1.2.0 has the same features as Deco X50-1.4.1. Would you mind switching Deco X20-1.2.0 as the main Deco to see whether you would have the same issue on the satellite Deco X50?

How to Set up the Satellite Deco or a new Deco to be the Main Deco

Wait for your reply and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Deco APP 2FA is Ready!
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#11
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