No internet when connected

No internet when connected

No internet when connected
No internet when connected
2024-03-13 06:49:00 - last edited 2024-04-08 08:31:40

My hp computer says shows connected but no WiFi 

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Re:No internet when connected-Solution
2024-03-14 05:37:54 - last edited 2024-04-08 08:31:40

  @drsandra 

 

If the DSL modem is not connected to the internet, you may try the following troubleshooting:

1. Make sure the DSL/phone cable is plugged into the DSL socket on the modem.

2. Check whether there is a valid internet IP address under Advanced > Status. 

    (1) If the IP address is 0.0.0.0, check with the internet service provider whether you have configured it correctly including WAn connection type, username and password etc.

    (2) If the IP address is not 0.0.0.0, go to Advanced > Network > internet > internet connections > Modify and change the DNS to 8.8.8.8/8.8.4.4.

 

If there is still any problem, please let us know the model no., hardware and firmware version of your TP-Link device along with the LED status etc.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:No internet when connected-Solution
2024-03-14 05:37:54 - last edited 2024-04-08 08:31:40

  @drsandra 

 

If the DSL modem is not connected to the internet, you may try the following troubleshooting:

1. Make sure the DSL/phone cable is plugged into the DSL socket on the modem.

2. Check whether there is a valid internet IP address under Advanced > Status. 

    (1) If the IP address is 0.0.0.0, check with the internet service provider whether you have configured it correctly including WAn connection type, username and password etc.

    (2) If the IP address is not 0.0.0.0, go to Advanced > Network > internet > internet connections > Modify and change the DNS to 8.8.8.8/8.8.4.4.

 

If there is still any problem, please let us know the model no., hardware and firmware version of your TP-Link device along with the LED status etc.

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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