VIGI C240 FTP upload not working
Hello everyone,
I am trying to get my camera (VIGI C240) to use the smart events to count the cars in front of my house. With the new firmware I should be able to upload pictures to an FTP. But somehow the events do not get triggered, or are unable to be transfered to the FTP. Can someone help me with this.
For the smart events I used vehicle detection and line crossing detection. The line crossing detection settings are in the screenshots. First I tried only vehicle detection, then together with human detection. Now I only do the line crossing and I tried with or without vehicle and human classification on.
The FTP settings are checked via the camera, and a test file is created without a problem. But I cannot see any event images. There is no SD card in the camera. What am I doing wrong?
@Poedersuiker
Hello everyone,
I had the same problem but found that it’s necessary to go to Network Settings > FTP Settings, where you’ll find a tab called Upload. There, you need to enable Recording Schedule and set it to Event Recording. Below that, you can choose what to upload: video and images. After setting that up, everything should work fine.
One suggestion for the development team: it would be great if the capture could match the full resolution of the camera. I’m using the new 2K and 4K cameras, but the image is only 640x360 pixels, making it difficult to see details, further the Image has no embedded OSD making it difficult to Investigate timestamps.
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Can you make sure this part has been configured correctly? The path? Can you show the details? Don't leak your personal or sensitive information. But I have to know if this is correctly configured. Think this needs to be double-checked.
@Clive_A I can send another screenshot but it will give no extra informatie other then the port number (21). But the settings are all correct for what I understand, because the test file is on my FTP server. I tried multiple 'Upload path and edit the name' and 'First Level Directory' settings. And everytime the testfile will reach my FTP. But my smart events still won't upload an image.
Hello everyone,
I had the same problem but found that it’s necessary to go to Network Settings > FTP Settings, where you’ll find a tab called Upload. There, you need to enable Recording Schedule and set it to Event Recording. Below that, you can choose what to upload: video and images. After setting that up, everything should work fine.
One suggestion for the development team: it would be great if the capture could match the full resolution of the camera. I’m using the new 2K and 4K cameras, but the image is only 640x360 pixels, making it difficult to see details, further the Image has no embedded OSD making it difficult to Investigate timestamps.
Hi @GiddeonZeix
Thanks for posting in our business forum.
GiddeonZeix wrote
Hello everyone,
I had the same problem but found that it’s necessary to go to Network Settings > FTP Settings, where you’ll find a tab called Upload. There, you need to enable Recording Schedule and set it to Event Recording. Below that, you can choose what to upload: video and images. After setting that up, everything should work fine.One suggestion for the development team: it would be great if the capture could match the full resolution of the camera. I’m using the new 2K and 4K cameras, but the image is only 640x360 pixels, making it difficult to see details, further the Image has no embedded OSD making it difficult to Investigate timestamps.
This minor improvement has been known. We will optimize this in the future firmware update.
@GiddeonZeix That is a nice screenshot, what version of de VIGI camera do you have? And what Firmware version? And maybe more important, do you have an SD card installed?
Under the Upload tab I do not have your options. I am running version 2.0.1 Build 240620 Rel.43751n, which is the last update I could get (I tried updating today again) for my C240.
