Connection preferences not present in some device (Deco X50)

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Connection preferences not present in some device (Deco X50)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connection preferences not present in some device (Deco X50)
Connection preferences not present in some device (Deco X50)
2024-03-28 08:30:38 - last edited 2024-03-28 09:35:09
Model: Deco X50  
Hardware Version: V1
Firmware Version: V1.20_1.2.0 Build 20231229

I have on my system Deco X50 (4 Decos in AP), 6 identical EchoDot (Alexa) but in 2 of these in config of device is not present 

Connection preferences

which I use to select which network, deco etc to use.

I try to change also different signal 2.4ghz or 5.0ghz  but not solve.

Why this ?? and in which way i can solve ?

 

 

while in others EchoDot this option is present

 

 

 

Thank

Hispa

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#1
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Re:Connection preferences not present in some device (Deco X50)
2024-03-29 09:28:13

  @Hispanico 

Hi, Thank you very much for the feedback.

It is indeed quite confusing and I am not sure what might be the problem.

Could you please refer to this link to submit the Deco APP log so that I can forward it to the engineers to see whether they have any other suggestions:

How to submit Deco APP log

Thanks again and best regards.

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Re:Connection preferences not present in some device (Deco X50)
2024-03-29 11:36:35 - last edited 2024-03-29 11:36:51

  @Hispanico 

 

You are saying that you have 6 identical EchoDot (Alexa) devices, but on screenshots one is connected to 5GHz band, another - to 2.4GHz band. There is a difference. Is it possible that one of them is connected to Guest Network and another - to Main Network?

Deco Guest Network does not offer Connection Preference for devices connected to it.

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