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Connection preferences not present in some device (Deco X50)

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Connection preferences not present in some device (Deco X50)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hispanico

2024-03-28 08:30:38 - last edited 2024-03-28 09:35:09

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Registered: 2022-11-12

Connection preferences not present in some device (Deco X50)

2024-03-28 08:30:38 - last edited 2024-03-28 09:35:09

Model: Deco X50

Hardware Version: V1

Firmware Version: V1.20_1.2.0 Build 20231229

I have on my system Deco X50 (4 Decos in AP), 6 identical EchoDot (Alexa) but in 2 of these in config of device is not present

Connection preferences

which I use to select which network, deco etc to use.

I try to change also different signal 2.4ghz or 5.0ghz but not solve.

Why this ?? and in which way i can solve ?

while in others EchoDot this option is present

Thank

Hispa

2 Reply

David-TP

2024-03-29 09:28:13

Posts: 12502

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Re:Connection preferences not present in some device (Deco X50)

2024-03-29 09:28:13

@Hispanico

Hi, Thank you very much for the feedback.

It is indeed quite confusing and I am not sure what might be the problem.

Could you please refer to this link to submit the Deco APP log so that I can forward it to the engineers to see whether they have any other suggestions:

How to submit Deco APP log

Thanks again and best regards.

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Alexandre.

LV6

2024-03-29 11:36:35 - last edited 2024-03-29 11:36:51

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Re:Connection preferences not present in some device (Deco X50)

2024-03-29 11:36:35 - last edited 2024-03-29 11:36:51

@Hispanico

You are saying that you have 6 identical EchoDot (Alexa) devices, but on screenshots one is connected to 5GHz band, another - to 2.4GHz band. There is a difference. Is it possible that one of them is connected to Guest Network and another - to Main Network?

Deco Guest Network does not offer Connection Preference for devices connected to it.

Connection preferences not present in some device (Deco X50)

Connection preferences not present in some device (Deco X50)

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