Archer AX72 restarts after downloading a game on PS5 via 5G

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Archer AX72 restarts after downloading a game on PS5 via 5G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Archer AX72 restarts after downloading a game on PS5 via 5G
Archer AX72 restarts after downloading a game on PS5 via 5G
2024-03-31 08:39:10
Model: Archer AX72  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20240125 rel. 39949

Hey guys,

 

I have purchased a archer ax72 a month ago and since a week ago it started to restart itself when downloading games via WiFi 5G connectivity on my PS5.

 

i have looked in the logs but there are not that detailed in order to see exactly what the problem is. Basically the logs are general (service stop , service started) 

 

last night the issue occurred again and i have factory reset the router. 
 

the router itself is located in a open space with ventilation , high of reach on a shelf. 
 

i do not have range extenders and one mesh is disabled. 
 

does anyone had this problem with the model so far and found a solution?

 

I wanted to ask here before sending it back for a refund/replace. 

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2 Reply
Re:Archer AX72 restarts after downloading a game on PS5 via 5G
2024-04-01 08:31:45

  @Cipo 

 

Hi, the issue only happens when the PS5 downloads games, right? large file downloading on other client devices will not cause this issue?

Please let us know how many client devices are usually connected to the router and what are they.

 

After that, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

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Re:Archer AX72 restarts after downloading a game on PS5 via 5G
2024-04-01 08:40:18

  @Sunshine 

 

Hey , yes the issue occurs when downloading massive games 80+ GB.

 

When the issue happened , i had connected to the router the following: 3 mobile phones , 1 tv , th ps5.

 

The ps5 and the tv are connected to 5G wifi while the others are connected to 2.4 wifi.

 

 

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