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X50 decos virtually disconnected

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X50 decos virtually disconnected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
X50 decos virtually disconnected
X50 decos virtually disconnected
2024-04-07 08:19:18 - last edited 2024-04-07 12:33:41
Model: Deco X50  
Hardware Version:
Firmware Version: 1.2.0

After updating to the latest firmware for decos and to the latest ver of the app, the decos areshown as disconnected every other day, however in reality are working fine (green). Err=something went wrong with client list.

I have tried rebooting everything (decos and app) several times but the problem persists poping up every other day.

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#1
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4 Reply
Re:X50 decos virtually disconnected
2024-04-08 06:16:27

  @PanosMyt 

Hi, welcome to the community.

If we left behind the errors on the Deco APP, did both Deco and mobile devices function properly?

 

Could you please share some screenshots of the error message on the Deco APP?

I noticed there are 4 Deco X50 units under your TP-link email ID. Are they wireless connected together?

And How many online clients are connected to Deco?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
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#2
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Re:X50 decos virtually disconnected
2024-04-08 16:47:48

  @David-TP Decos and mobile devices work fine. Decos are Ethernet Backhauled. Total clients not more than 12. Problem raised since last update.

 

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#3
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Re:X50 decos virtually disconnected
2024-04-15 02:23:52

  @PanosMyt 

Hi, Thanks for the message.

Could you please refer to this link to help me submit the APP logs:

How to submit Deco APP log

 

By the way, Did you use any network switch to establish Ethernet Backhaul? If yes, Can I have the model number of the switch as well?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
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#4
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Re:X50 decos virtually disconnected
2024-04-29 11:26:06

  @David-TP Yes, a Tp-link TL-SG108

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#5
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Helpful: 1

Views: 214

Replies: 4

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