Deco - Parental Control - no more history available
Devices online still visible on Parental Control View
However no history avaiable. All history pages are blank from 7 May on
Have rebooted it all many times. But History still blank/empty.
Thanks
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Hi, welcome to the community.
I saw a similar feedback a few days ago:
https://community.tp-link.com/en/home/forum/topic/666370
Did you experience the same issue?
Since the attached picture is about the Reports>Parental control, If you go under a specific parental control profile, can you view any insight history, such as:
Could you please also refer to this link to help me submit the APP log:
Thank you very much and best regards.
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Thanks David,
This is not exactly the same App interface than in your example but I believe it is the same pb
* Parental Control is active
* Profiles are well set up and active
* through the profiles we can see who is active and how many devices are online
* but no history is available or recorded
* this have been working fine for years and stopped the day I mentioned in the previous post
Thanks,
Jean-Pierre.
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Hi, Thanks for the update.
Can I have the ticket ID number of the APP logs, such as TKID24023xxxx?
I didn't find any logs under your community registration email so I think the Deco M9 Plus might be bound to another email.
Best regards.
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@AT80 Thanks for sharing. I hope TP-LINK will take this issue seriously since it seems we are a couple of customers facing the same issue.
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@JeanPierre any update?
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@JeanPierre I have the same issue.
History is all empty. It used to work ok.
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@a4refillpad I reset the whole network and it is working again.
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