RE315 2.4GHz NOT WORKING
RE315 2.4GHz NOT WORKING
My RE315 I received today works fine in 2.4GHz and 5GHz modes during normal setup. When I open Easymesh and install again, 2.4GHz does not work at all. My modem is Vx230v waiting for your help.
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I am waiting for someone to explain or help me.
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Hi, Thanks for the update.
It is hard to explain why the service provider models could be sold to individual users since it is more concerned about local sales strategies. I'm afraid you can only wait for further clarification from the local technical support team.
As for specifying the EasyMesh Backhaul bands, I think it is unpredictable which devices users intend to use for establishing an EasyMesh network, whether the combination of Vx230v and RE315 or Archer AX23 and RE315. Since this decision isn't within the community's purview, I prefer not to speak on behalf of the marketing team either.
The thing I could clarify is, that among the dual-band EasyMesh Backhaul between Archer AX23 and RE315, either 2.4GHz or 5GHz would work as the backup. Data transmission between the router and the extender occurs solely through either 5GHz or 2.4GHz. The actual network performance of the single-band configuration compared to a dual-band setup is fairly similar.
Thank you very much and best regards.
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Hello, David,
Thank you for your feedback and responses. When I checked the TP-Link Turkey website, the Vx230v, which was in the first place in the Service Provider section, was moved to the DSL modems category in the Home/Office section near this date. From 2023 until this period when I received a Wi-Fi disconnection error, I was writing these questions on a piece of paper and sending them before sending the modem to them. Unfortunately, I did not get an answer to any of them. When I contacted the local team 5-6 days ago, they told me that the Vx230v modem was downgraded from a customized modem for ISP to an individual user category. When I started a thread here, the person in charge told me that this modem is a specialized modem for ISPs and the engineers dealing with the issues are different and even go through a different process than other retail models. The local team is not helping in any way and I am going crazy. Can you share a global email address with me regarding this situation?
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David, my reproach is certainly not directed at you, I don't want you to misunderstand.
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