Router keeps disconnecting and freezing
Hello,
I have had my new router for a month. However, over the last couple of weeks, the router keeps freezing, and sometimes drops its connection to the mobile network in spite of being in a strong signal area. When connected, I always have 'full bars'.
When I try to reboot the device via the Deco app, it keeps failing and the only way to 'unfreeze' it is to pull out the power cable.
I have checked for firmware updates and I have also done a factory reset using the little button on the base. Neither of these fixes the issue.
Am I missing something please? Thanks.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, May I know who is your SIM carrier?
It is suggested to install the latest 1.1.5 firmware first:
https://community.tp-link.com/en/home/forum/topic/668514
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP thanks.
The carrier is O2.
When I check for updates, it says my system is currently up to date?
- Copy Link
- Report Inappropriate Content
Thank you.
The 1.1.5 version hasn't been officially released so Deco APP can't delete this version yet.
Best regards.
- Copy Link
- Report Inappropriate Content
@David-TP I figured out how to manually update the router. The problem persists unfortunately.
Found another thread discussing similar issues to the ones I am experiencing - https://community.tp-link.com/en/home/forum/topic/624266.
Doesn't seem that tp-link has come up with a solution?
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 385
Replies: 4