Router getting disconnected frequently….
Router getting disconnected frequently….
WiFi router C50 getting disconnected after 10 to 50 minutes. I checked all setting and tried everything except firmware. Plz help
WiFi router C50 getting disconnected after 10 to 50 minutes. I checked all setting and tried everything except firmware. Plz help
Hi, thanks for posting question on our community.
There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally):
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8.
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. You can go to TP-Link global website to get the latest firmware version.
For wireless client devices unstable:
1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.
If the issue persists, please contact TP-Link local support with the result of the above troubleshooting steps.
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