TD-W8961N V4 doesn't connect to Internet

TD-W8961N V4 doesn't connect to Internet

TD-W8961N V4 doesn't connect to Internet
TD-W8961N V4 doesn't connect to Internet
2024-06-11 13:40:40 - last edited 2024-06-28 12:22:22
Model: TD-W8961N  
Hardware Version: V4
Firmware Version: 3.24.20.0_MT7550

Hello, I just bought this router but it doesn't connect to internet.

 

My ISP (Fastweb) isn't present in the wizard, but even if I set up the parameters manually it doesn't work.

 

The recommended parameters are the following:

 

Per soddisfare le migliori prestazioni e performance per interfacciarsi correttamente con la rete Adsl Rame di Fastweb, è necessario che il modem disponga delle seguenti caratteristiche tecniche:

  • Supporto dello standard ADSL2+ (ITU-T G.992.5)
  • Configurabilità dei parametri di rete con le seguenti impostazioni:
    • VPI/VCI: 8/36
    • Protocollo: RFC 2684 bridged (dinamico)
    • Incapsulamento: LLC
  • DHCP client abilitato sull'interfaccia WAN per acquisizione dinamica dell'indirizzo IP
  • Configurabilità dei parametri di LAN con le seguenti impostazioni:
    • DHCP server abilitato per assegnazione dinamica degli indirizzi agli apparati connessi in LAN
    • Funzionamento del modem in modalità routed (NAT abilitato)

 

 

and the technical support gave me this by mail, but works neither (sorry for the italian but could be understood easily):

 

CONFIGURAZIONE DATI
  • Tipo connessione: DSL
  • VLAN: SI
  • VLAN ID: 100
  • VPI: 8
  • VCI: 36
  • DHCP: SI
  • IP: AUTOMATICO
  • Subnet Mask: AUTOMATICO

  • Gateway: AUTOMATICO
  • DNS Primario: AUTOMATICO
  • DNS Secondario: AUTOMATICO
DATI DI ACCESSO: NO
 
For example, if I activate VLAN in the router configuration page and put the VLAN ID to 100, the router freeze and I have to reset to initial parameters to access again.
Could you pls help me?
Many thanks
 
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1 Accepted Solution
Re:TD-W8961N V4 doesn't connect to Internet-Solution
2024-06-13 08:23:50 - last edited 2024-06-28 12:22:22

  @Marvin_S 

 

I followed the indication received from ISP support, where they indicated VLAN: Yes and VLAN ID: 100

However there is the possibility that the ISP put a wrong MAC address when they allow a third party router, so I made another request and I'm trying again every day after work to set up the router.

They take up to 3 days to process the request

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Re:TD-W8961N V4 doesn't connect to Internet
2024-06-13 07:40:11

  @Luigi87 

 

Hi,thanks for posting question here.

May I confirm why you activate VLAN after the internet works? As I know, VLAN ID usually is used to configured for VDSL line.

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Re:TD-W8961N V4 doesn't connect to Internet-Solution
2024-06-13 08:23:50 - last edited 2024-06-28 12:22:22

  @Marvin_S 

 

I followed the indication received from ISP support, where they indicated VLAN: Yes and VLAN ID: 100

However there is the possibility that the ISP put a wrong MAC address when they allow a third party router, so I made another request and I'm trying again every day after work to set up the router.

They take up to 3 days to process the request

Recommended Solution
  1  
  1  
#3
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