Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200

Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200

Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200
Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200
2024-06-24 10:48:04 - last edited 2024-10-10 08:20:14
Model: Archer MR200  
Hardware Version: V5
Firmware Version: 1.0.0 0.9.1 v0001.0 Build 230815 Rel.58049n_Beta

Issue Description:
There is a issue with MR200 router where my laptop is not able to connect to VPN using Jio 5G-enabled SIM.
Someone please help.

Background:

Initial problem was I could not get internet from my MR200 router with Jio SIM. So, as suggested by Tp-Link Support team India and this thread (https://community.tp-link.com/en/home/forum/edit/reply?sourceId=604130), I updated the firmware. After updating the firmware, restored it to factory settings and then I reconfigured the settings from scratch. Got the internet from my Jio SIM now. So, the initial problem was solved.
But, I am facing different problem now. The problem is I am unable to connect to my office VPN. The TacitineVPN client follows 2-factor authentication. Once I enter password, that's it - it is stuck on authentication screen and not completing. It keeps on showing like "MANAGEMENT: >STATE: 1718720577, WAIT,,,,"

My findings:
(1) Inserted the Same 5G-enabled Jio SIM into a mobile, turned on Mobile hotspot. Connected Laptop to mobile hotspot thru WiFi and connected to VPN successfully. So, no problem wih Jio SIM.
(2) Inserted a 5G-enabled Vi SIM into router, created another profile for Vi (PDP type: IPv4 & IPv6). Internet works fine. Connected laptop to router thru WiFi and connected to VPN successfully as usual. So, no problem when I use 5G-enabled Vi SIM with the beta firmware.

Thus, it seems like the problem is only with MR200 settings or a bug in beta firmware.

Troubleshooting Done so far:-
Multiple router restart, reset router, use Vi SIM, try different APN settings (PDP type, Authentication type, etc.).


Router info:

Model: Archer MR200(EU) V5.20

Firmware Version:‪ 1.0.0 0.9.1 v0001.0 Build 230815 Rel.58049n_Beta

Hardware Version:‪ Archer MR200 v5 00000001

Dial-up settings used for Jio SIM:
WAN Interface
Mobile Data: ON
Data Roaming: ON
NAT: ON
Network Mode: 4G Preferred
Band: Auto
 
Dial-up Settings
Network Search: Auto
Profile Name: Jio5Gto4G
PDP Type: XLAT
APN Type: Dynamic (tried static too. No use)
Username: <empty>
Password: <empty>
Authentication Type: CHAP  (tried none too. No use)

Laptop used:
Dell Latitude, Windows 10.

VPN client used:
VPN client version: Tacitine SSL VPN GUI v11.10.0.0
Protocol: UDP.
Authentication type: 2-factor authentication using Google Authenticator android app.
MTU: 1500.

VPN client's log:

Mon Jun 24 14:26:23 2024 TacitineSSLVPN 2.4.5 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Feb 24 2019
Mon Jun 24 14:26:23 2024 Windows version 6.2 (Windows 8 or greater) 64bit
Mon Jun 24 14:26:23 2024 library versions: OpenSSL 1.1.0f  25 May 2017, LZO 2.10
Enter Management Password:
Mon Jun 24 14:26:23 2024 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:25340
Mon Jun 24 14:26:23 2024 Need hold release from management interface, waiting...
Mon Jun 24 14:26:23 2024 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:25340
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'state on'
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'log all on'
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'echo all on'
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'bytecount 5'
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'hold off'
Mon Jun 24 14:26:23 2024 MANAGEMENT: CMD 'hold release'
Mon Jun 24 14:26:30 2024 MANAGEMENT: CMD 'username "Auth" "vpn"'
Mon Jun 24 14:26:30 2024 MANAGEMENT: CMD 'password [...]'
Mon Jun 24 14:26:30 2024 MANAGEMENT: CMD 'password [...]'
Mon Jun 24 14:26:30 2024 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Mon Jun 24 14:26:30 2024 Outgoing Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Mon Jun 24 14:26:30 2024 Incoming Control Channel Authentication: Using 512 bit message hash 'SHA512' for HMAC authentication
Mon Jun 24 14:26:30 2024 MANAGEMENT: >STATE:1719219390,RESOLVE,,,,,,
Mon Jun 24 14:26:30 2024 TCP/UDP: Preserving recently used remote address: [AF_INET]122.187.65.82:1197
Mon Jun 24 14:26:30 2024 Socket Buffers: R=[65536->65536] S=[65536->65536]
Mon Jun 24 14:26:30 2024 UDP link local: (not bound)
Mon Jun 24 14:26:30 2024 UDP link remote: [AF_INET]122.187.65.82:1197
Mon Jun 24 14:26:30 2024 MANAGEMENT: >STATE:1719219390,WAIT,,,,,,

Screenshot of Jio settings:

JIO SIM settings in router

Request:
This is serious issue and has to be resolved on priority. I couldn't believe a product which I purchased just an year ago no longer supports India's major telecom provider Jio properly. The router is sitting useless now.

Somebody please help.

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#1
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2 Reply
Re:Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200
2024-06-25 08:07:48

  @Vinothavel 

Hi

 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240646469, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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#2
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Re:Not connecting to our office VPN network using Jio 5G SIM after updating firmware of MR200
2024-06-26 16:40:30

 @Joseph-TP 
Hi,

 

Thanks a bunch for responding.

Received the support mail.

Sure. I will update this thread if I get any solution.
 

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#3
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