Home Network Community > Deco > App is cleared out, worked previously for years
< Deco

App is cleared out, worked previously for years

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

App is cleared out, worked previously for years

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
App is cleared out, worked previously for years
App is cleared out, worked previously for years
2024-06-29 06:08:27
Tags: #Deco App Related
Model: Deco X60  
Hardware Version: V2
Firmware Version: 1.5.3

Hi! I've got 4 Deco X60 that has been working great for some years now. Still working and I can connect via Browser. But the app is cleared out, as if I have never set anything up, asking me for what devices I have. Anyone knows why this is happening? Has tp-link changed something with the accounts?

 

Regards

  0      
 
  0      
 
#1
Options
2 Reply
Re:App is cleared out, worked previously for years
2024-07-01 07:56:53

  @MrWyFy 

Hi

 

This issue is a bit unusual, so we might need to gather some information:
1. It is recommended that you provide a screenshot of the APP home page. Is the error reported on the APP couldn't find Deco or lets begin?
2. What is the color of the main Deco light?
3. Since this problem is related to the APP, it is recommended that you refer to the following link to send us the APP Log:
https://www.tp-link.com/support/faq/3791/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
  0  
  0  
#2
Options
Re:App is cleared out, worked previously for years
2024-07-01 10:54:50

  @Joseph-TP Thank you but... O no, I'm terrible sorry, my fault! Somehow I've got two logins and have used an older email when setting this up years ago. Once again, sorry!

So no problem with the app, just my memory, case closed.

 

(The support steps in the app was good, helped me on the right track).

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 227

Replies: 2

Tags

Deco App Related
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.