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TP-Link - Deco XE75 Pro AXE5400 Yellow Light

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TP-Link - Deco XE75 Pro AXE5400 Yellow Light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Link - Deco XE75 Pro AXE5400 Yellow Light
TP-Link - Deco XE75 Pro AXE5400 Yellow Light
2024-07-04 16:07:27
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

Hello,

Woke up today to having a solid yellow light. I've had this happen once before, but resetting the router with the pin worked and fixed it. Now I've been messing with this thing for the past 6 hours and haven't had any progress. I've even gotten to the recovery mode and tried to firmware update it, and that was a success, but now it's still stuck on a solid yellow light.

I went to do a warranty check, as I've only had the device for a year and two months now, but the serial number showed up as not found in their system? Is this normal?

I'm now waiting for I guess a confirmation for this to be verified by their team, but...

How often does this happen? Why does this happen? Is there anything else I could do at this point? 400 bucks on a router and only lasted a year basically feels terrible when even the Verizon rentals held up for years before I got this...

Thanks

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4 Reply
Re:TP-Link - Deco XE75 Pro AXE5400 Yellow Light
2024-07-05 04:34:39

  @HHarvey 

Hi

 

If fimware recovery cannot be restored, Deco may have a hardware problem.
Does only one Deco have this problem?

 

And I have reminded the relevant specialists to prioritize your warranty application.

Warm regards.

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Re:TP-Link - Deco XE75 Pro AXE5400 Yellow Light
2024-07-05 11:20:12

Joseph-TP wrote

  @HHarvey 

Hi

 

If fimware recovery cannot be restored, Deco may have a hardware problem.
Does only one Deco have this problem?

 

And I have reminded the relevant specialists to prioritize your warranty application.

Warm regards.

  Hello,

 

Yes. It appears to be only one device. I've reset all 3 and setup a new Network and now two are connected to it while the 3rd is still stuck on yellow.

 

When I did reset the Network, it did end up booting successfully (after 6-8 hours of messing with it), but when I moved it to where I needed it to be, it went back to being stuck on yellow/red. 

 

Also, thank you so much! 

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#3
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Re:TP-Link - Deco XE75 Pro AXE5400 Yellow Light
2025-01-01 16:04:17

  @HHarvey I'm hitting the same issue on 2 deco X75 (one I belive v1.0 and the other v2.0).

 

Tried method 2 of https://www.tp-link.com/support/faq/2958/ with no luck, I can't even get any of the three ethernet ports to connect.

 

did you ever solve this? thanks

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#4
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Re:TP-Link - Deco XE75 Pro AXE5400 Yellow Light
2025-01-02 16:26:11

  @AnthonyB80 

 

TP-Lonk sent me a replacement.

 

It's the same model but different revision, so underneath updates, it's not grouped up with the original ones and uses different firmware.

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#5
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