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user.crit : ntp check error!!!; errno(2): No such file or directory

user.crit : ntp check error!!!; errno(2): No such file or directory

user.crit : ntp check error!!!; errno(2): No such file or directory
user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-08 13:09:58
Model: Deco XE75 Pro  
Hardware Version: V3
Firmware Version: 1.2.9

Hello,

 

Lots of these in my log, which seems to be an issue of some sort

 

 user.crit : ntp check error!!!; errno(2): No such file or directory

 

Example

 

Fri Dec 29 02:07:23 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 02:07:26 2023 daemon.err nrd[2959]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 02:07:32 2023 daemon.notice nrd[2959]: estimatorPerformMeasurement: Do 11k measurement for 08:A6:BC:B1:EF:73 on channel 36 from serving BSS APId 255 ChanId 36 ESSId 0

Fri Dec 29 02:07:33 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 02:07:35 2023 daemon.err nrd[2959]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

 

Have tried resetting time zone, rebooting, etc. Time zone currently set to Europe/London. I have a couple S7 units in this network and 2 Xe75Pro's. The Xe75 is the main unit.

 

Any idea what is causing this and how to resolve?  I have verified all latest firmwares are applied to all units.

 

Thanks.

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#1
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10 Reply
Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 04:49:01

@pjs_gsy Why are you showing 6-months-old log?

 

Does this error show up still?

 

If you're not facing any network issue, you can ignore them afaik

Just a M4 (2-pack) user who regrets buying it
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#2
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:06:16 - last edited 2024-07-09 06:15:10

  @ImtiazAli  It's actually the current log. I guess if NTP is failing, it does not have the correct date/time?

 

I go in via  the web interface. I actually used the 'clear all' to clear the log. Wait a short while. 'Refresh', and that's what I get, every time. Before I clear the log, there are multiple log pages. After I clear it, none. So the 'fresh' info that appears when I click refresh appears to be the current data, albeit with the wrong date (again - NTP is not working, so that is possibly why).

 

I just repeated the excerscise. 67 log pages. 'I clear all'. Wait. Refresh. Get this 1 lof page

 

802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 19:07:55 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

Fri Dec 29 19:08:01 2023 daemon.notice nrd[9219]: estimatorPerformMeasurement: Do 11k measurement for 08:A6:BC:B1:EF:73 on channel 36 from serving BSS APId 255 ChanId 36 ESSId 0

Fri Dec 29 19:08:04 2023 daemon.notice nrd[9219]: ar_apinfo_collect[line 1107]: AP sync timer expires!

Fri Dec 29 19:08:04 2023 daemon.err nrd[9219]: estimatorDot11kIterateCB: Timeout waiting for 802.11k response from 08:A6:BC:B1:EF:73

Fri Dec 29 19:08:05 2023 user.crit : ntp check error!!!; errno(2): No such file or directory

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#3
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:09:02 - last edited 2024-07-09 06:10:17

  @pjs_gsy I did not notice it before, but, in the web interface. So, I am correct. NTP is not working athd the units do not have the correct time. There are no internet access issues.

 

 

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#4
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-09 06:17:44 - last edited 2024-07-09 06:19:50

  @pjs_gsy CRITICAL log shown below. Current data. TP-Link, please help resolve. Appears to be a bug - These units have been in place some time, for the most part are working. Have been upgraded/rebooted many times. They have full internet access. I am writing this over them now.

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#5
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-11 02:31:40

  @pjs_gsy 

Hi, Thank you very much for the feedback.

The release date of the 1.2.9 version for Deco XE75 Pro_V1 is 1.2.9 Build 20231225 Rel. 57498 so after a power restart of Deco XE75 Pro, the system log would always start at 20231225, then sync with the real-time when the Deco connects to the internet.

 

Have you tried to go to web interface>Advanced>System time>switch to a different time zone, then switch back to see whether it will update the time?

Wait for your reply and best regards.

 

 

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#6
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-11 09:49:16 - last edited 2024-07-11 09:51:29

  @David-TP Hi David - Yes, per my original post, I have tried changing the time zone via the web interface several times. Always still the same error.  I have just done it again, changing the continent to America, select a state, save, then back to Euope/London, save, clear log, check, still the same.

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#7
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 10:04:19

  @pjs_gsy 

Hi, Thank you very much for the update.

Please try to change the WAN DNS to 8.8.8.8/8.8.4.4 to see whether it helped:

How to change DNS server settings on my Deco

 

If still no improvement, I have sent you a support email. Would you mind updating the email with a copy of the web UI log file?

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#8
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 10:52:39

  @David-TP Thanks. I am in fact already using the google public DNS servers, so will take a look at the firmware. Thanks.

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#9
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-12 11:08:23
Thank you for your attention. Following your email, date/time issue is now resolved.
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#10
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Re: user.crit : ntp check error!!!; errno(2): No such file or directory
2024-07-15 01:37:26

  @pjs_gsy 

Thank you very much for the update. It's great to receive such good news.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#11
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