Satellite Deco Keeps on Restarting

Satellite Deco Keeps on Restarting

Satellite Deco Keeps on Restarting
Satellite Deco Keeps on Restarting
2024-07-14 20:15:20 - last edited 2024-07-31 10:41:01
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.1.8 Build 20240119 Rel. 37701

Dear Team, 

 

I am using Deco for the past 1+ year and my network was running stable. 

My main Deco and Satellite deco version was 4.0. 

 

In order to improve my coverage, i have bought one more satellite but this time the seller has given me the version 3.0

Right from day 1, it keeps on disconnecting and restarting automatically. Is this a known issue or any fix available to solve this problem.

 

Dont know what's required to fix this problem on X 20(3.0). I have tried hard reset but no luck.

It automatically turns to blinking red, then solid yellow and then to solid green. Sometimes simply stays at solid yellow. Any pointers will be helpful. 

 

Never noticed this issue on my old two (X20 (4.0) units)

 

 

 
X20(3.0)
1.1.8 Build 20240119 Rel. 37701
Satellite
 
X20(4.0)
1.2.0 Build 20231221 Rel. 56452
 
Satellite
 
X20(4.0)
1.2.0 Build 20231221 Rel. 56452
 
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1 Accepted Solution
Re:Satellite Deco Keeps on Restarting-Solution
2024-07-15 03:23:12 - last edited 2024-07-31 10:41:01

  @Atul72 

Hi, Thank you very much for the feedback.

Are you able to constantly reproduce this issue? How often would the new Deco X20_V3 restart itself?

Were there any new devices joining the Mesh system recently?

Wait for your reply and best regards.

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Re:Satellite Deco Keeps on Restarting-Solution
2024-07-15 03:23:12 - last edited 2024-07-31 10:41:01

  @Atul72 

Hi, Thank you very much for the feedback.

Are you able to constantly reproduce this issue? How often would the new Deco X20_V3 restart itself?

Were there any new devices joining the Mesh system recently?

Wait for your reply and best regards.

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Re:Satellite Deco Keeps on Restarting
2024-08-03 13:08:51

  @Atul72 

I'm having the same issue. Both satellite units which are V3 keep on disconnecting. 

Did you find a solution?

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