Issue after the Xe75 update

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Issue after the Xe75 update

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Issue after the Xe75 update
Issue after the Xe75 update
2024-07-16 07:27:49
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.4.0

Hi all, after the update to the new firmware the other Deco are offline in the app but still connected one to the other. Have you the same problem? Is this a critical issue for the risk of intrusion in my network? Thank you 

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#1
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4 Reply
Re:Issue after the Xe75 update
2024-07-17 01:53:21

  @Gabe76 

Hi, welcome to the community.

Do you mean that Deco APP reported the satellite Deco XE75 was offline but the LED status on the Deco XE75 is still solid green and devices can access the internet when connecting to this Deco?

If yes, could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

By the way, are the Deco XE75 units wirelessly connected in the Mesh?

Wait for your reply and best regards.

 

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#2
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Re:Issue after the Xe75 update
2024-07-17 05:46:58
Hi Dave, the 3 Xe75 works fine but the 3 P9 aren't connected but they still have some tapo connected. Thanks
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#3
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Re:Issue after the Xe75 update
2024-07-17 05:47:51

  @Gabe76 

File:
Screenshot_20240717_065903_Deco.jpgDownload
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#4
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Re:Issue after the Xe75 update
2024-07-17 05:49:09

  @Gabe76 

File:
Screenshot_20240717_065938_Deco.jpgDownload
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#6
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