Whatsapp calls not working
Whenever I try to call someone or recieve a call on Whatsapp, it shows the call is connecting. When I switch over to my ISP's router or use cellular data, the problem disappears. I have restarting my router, and also did a factory reset but it didn't work.
Also, I have 2 range extenders (RE650 and RE305) along with my router and I have enabled OneMesh on them.
My setup is something like this:
ISP's router -> AX23 -> RE650 -> RE305
AX23 is in router mode and the other two are in range extender mode
P.S. I cannot remove my ISP's router
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I had the same issue with my Archer BE550 (BE9300). The issue is because 2.4G and 5G connections have the same name. It goes away once you rename one of the two.
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Hi, thanks for posting question here.
May I confirm some infomation to understand your situation better?
1. Did you ever try on another phone and is it the same issue? Please share the model and OS of your phones.
2. Can you share the screenshot of any error message when the issue happens?
3. Did you enable Smart Connect? When the issue happens, your phone is connected to 2.4GHz or 5GHz, Archer AX23 or RE650 or RE305?
4.What is the version of your whatsapp? Is it the latest?
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Hi,
All the phones in my home are Androids and they all have this issue. I have 2 Samsungs, 1 Pixel and 1 OnePlus. (All models are less than 3 years old)
I do not have a screenshot of the problem, but when I try to call someone it shows on the display that it's connecting.
I have not enabled Smart Connect and the problem happens on both frequencies and when I am connected either of the 3 devices.
My Whatsapp's version is 2.24.13.77, which is the latest version.
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i have the same problem!
i use following setup
1x C200
2x EAP 225
3x EAP 653
The WiFi Connection is good, the roming works good! But I can't go online on whatsapp
messages need 30-60 sek.
video or voicecalls not possible
all products has the newest version!
somebody have any idea?
Felix
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Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
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Hi, as your product are TP-Link business series, it is suggested to post your question on Business Community for professional advice.
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I had the same issue with my Archer BE550 (BE9300). The issue is because 2.4G and 5G connections have the same name. It goes away once you rename one of the two.
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