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Archer AX17 reset the online duration time, every 1 or 2 hour

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Archer AX17 reset the online duration time, every 1 or 2 hour

Archer AX17 reset the online duration time, every 1 or 2 hour
Archer AX17 reset the online duration time, every 1 or 2 hour
2024-07-20 16:55:28 - last edited 3 weeks ago
Tags: #Network Connectivity
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: Firmware Version: 1.1.22 Build 20240311 Rel. 73956(4555)

Hello everybody,

 

I am experiencing the following problem:

 

Every two or every one hour, the online duration time is resetting I have looked at the logs and I saw that the router is asking for confirmation of the IP address. You can see it below. I am wondering is it a firmware problem, because I talked with the ISP and they said that everything is okay on their side. The topology is Modem with fiber optic and with Ethernet cable I connect the router.

 

Can you share please your thoughts on the problem.

 

BR,

 

2024-07-20 19:48:45 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 19:18:45 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 19:18:45 dhcpc[7542]: <6> 210058 1/2 lease passed, enter renewing state
2024-07-20 18:19:07 upnp[20049]: <6> 217504 Service start
2024-07-20 18:19:07 upnp[20049]: <6> 217505 Service stop
2024-07-20 18:19:03 remote-management[19688]: <6> 282505 Service stop
2024-07-20 18:18:54 qos[19014]: <6> 259504 Service start
2024-07-20 18:18:54 qos[19014]: <6> 259503 Function disabled
2024-07-20 18:18:54 nat[18771]: <6> 211501 Initialization succeeded
2024-07-20 18:18:54 qos[19014]: <6> 259505 Service stop
2024-07-20 18:18:51 nat[18771]: <6> 211501 Initialization succeeded
2024-07-20 18:18:43 nat[17877]: <6> 211501 Initialization succeeded
2024-07-20 18:18:41 nat[17877]: <6> 211501 Initialization succeeded
2024-07-20 18:18:40 dhcpc[7542]: <6> 210054 receive ack from server with ip 46.47.109.41, options(serverid=46.47.108.1;lease=7200;subnet=255.255.254.0;router=46.47.108.1;dns=46.40.72.9 46.40.72.27;)
2024-07-20 18:18:39 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;reqip=46.47.109.41;serverid=46.47.108.1;)
2024-07-20 18:18:39 dhcpc[7542]: <6> 210052 receive offer from server with ip 46.47.109.41, options(serverid=46.47.108.1;lease=7200;subnet=255.255.254.0;router=46.47.108.1;dns=46.40.72.9 46.40.72.27;)
2024-07-20 18:18:39 dhcpc[7542]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-07-20 18:18:39 dhcpc[7542]: <6> 210060 timed out, enter init state
2024-07-20 18:18:39 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:18:38 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:18:35 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:18:28 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:18:14 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:18:14 dhcpc[7542]: <6> 210059 timed out, enter rebinding state
2024-07-20 18:17:46 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:16:50 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:14:58 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:11:13 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 18:03:43 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 17:48:43 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 17:18:43 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 17:18:43 dhcpc[7542]: <6> 210058 1/2 lease passed, enter renewing state
2024-07-20 16:19:03 upnp[21904]: <6> 217504 Service start
2024-07-20 16:19:03 upnp[21904]: <6> 217505 Service stop
2024-07-20 16:18:59 remote-management[21493]: <6> 282505 Service stop
2024-07-20 16:18:52 qos[20955]: <6> 259504 Service start
2024-07-20 16:18:52 qos[20955]: <6> 259503 Function disabled
2024-07-20 16:18:52 qos[20955]: <6> 259505 Service stop
2024-07-20 16:18:51 nat[20639]: <6> 211501 Initialization succeeded
2024-07-20 16:18:49 nat[20639]: <6> 211501 Initialization succeeded
2024-07-20 16:18:40 nat[19753]: <6> 211501 Initialization succeeded
2024-07-20 16:18:38 nat[19753]: <6> 211501 Initialization succeeded
2024-07-20 16:18:37 dhcpc[7542]: <6> 210054 receive ack from server with ip 46.47.109.41, options(serverid=46.47.108.1;lease=7200;subnet=255.255.254.0;router=46.47.108.1;dns=46.40.72.9 46.40.72.27;)
2024-07-20 16:18:37 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;reqip=46.47.109.41;serverid=46.47.108.1;)
2024-07-20 16:18:36 dhcpc[7542]: <6> 210052 receive offer from server with ip 46.47.109.41, options(serverid=46.47.108.1;lease=7200;subnet=255.255.254.0;router=46.47.108.1;dns=46.40.72.9 46.40.72.27;)
2024-07-20 16:18:36 dhcpc[7542]: <6> 210051 send discover with ip 0.0.0.0 and flags 80
2024-07-20 16:18:36 dhcpc[7542]: <6> 210060 timed out, enter init state
2024-07-20 16:18:36 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:18:35 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:18:32 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:18:25 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:18:11 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:18:11 dhcpc[7542]: <6> 210059 timed out, enter rebinding state
2024-07-20 16:17:43 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:16:47 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:14:55 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:11:10 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 16:03:40 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 15:48:40 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 15:18:40 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;)
2024-07-20 15:18:40 dhcpc[7542]: <6> 210058 1/2 lease passed, enter renewing state
2024-07-20 14:19:00 upnp[21375]: <6> 217504 Service start
2024-07-20 14:19:00 upnp[21375]: <6> 217505 Service stop
2024-07-20 14:18:57 remote-management[21052]: <6> 282505 Service stop
2024-07-20 14:18:48 qos[20454]: <6> 259504 Service start
2024-07-20 14:18:48 nat[20197]: <6> 211501 Initialization succeeded
2024-07-20 14:18:48 qos[20454]: <6> 259503 Function disabled
2024-07-20 14:18:48 qos[20454]: <6> 259505 Service stop
2024-07-20 14:18:46 nat[20197]: <6> 211501 Initialization succeeded
2024-07-20 14:18:37 nat[19340]: <6> 211501 Initialization succeeded
2024-07-20 14:18:36 nat[19340]: <6> 211501 Initialization succeeded
2024-07-20 14:18:35 dhcpc[7542]: <6> 210054 receive ack from server with ip 46.47.109.41, options(serverid=46.47.108.1;lease=7200;subnet=255.255.254.0;router=46.47.108.1;dns=46.40.72.9 46.40.72.27;)
2024-07-20 14:18:35 dhcpc[7542]: <6> 210053 send select request with options(cliid=01/5c:e9:31:19:f1:d1:;reqip=46.47.109.41;serverid=46.47.108.1;)

 

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#1
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1 Accepted Solution
Re:Archer AX17 reset the online duration time, every 1 or 2 hour-Solution
3 weeks ago - last edited 3 weeks ago

@TiestoSataza  Can I know who is your ISP?

@FlaCky I hope you can tell us who is your ISP as well. We would like to know whether this behavior is caused by some specific ISPs.

 

Based on the logs FlaCky provided, it appears the lease time set by your ISP for the DHCP is 2 hours. If your device attempts to request a new IP address before the lease time expires, the ISP server may reject the request and not respond.

 

Typically, the ISP will only respond once the existing lease time has expired. This DHCP lease time configuration by the ISP could be the reason you're experiencing connectivity issues. We recommend that you contact your ISP to confirm if this is indeed the case. If the DHCP lease time settings by the ISP are causing problems with your network connectivity, we suggest you work with them to see if there are any solutions or adjustments they can make.

 

This issue does not appear to be related to or caused by our device. It's more likely an ISP-side configuration that is impacting your network connection.

 

Please let us know if you have any further questions. We're happy to provide additional assistance, but the resolution to this particular problem will likely require coordination with your Internet service provider.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#4
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13 Reply
Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2024-07-22 08:02:41

  @FlaCky 

Hi,

 

Thank you so much for taking the time to post the issue on the TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240745245, please check your email box and ensure the support email is well received.

Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
3 weeks ago - last edited 3 weeks ago

  @Sunshine I have same problem every 2 hours i lost connection for 5-10 sec

100 % Same error code 

Archer AX17  1.1.22 version

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  0  
#3
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour-Solution
3 weeks ago - last edited 3 weeks ago

@TiestoSataza  Can I know who is your ISP?

@FlaCky I hope you can tell us who is your ISP as well. We would like to know whether this behavior is caused by some specific ISPs.

 

Based on the logs FlaCky provided, it appears the lease time set by your ISP for the DHCP is 2 hours. If your device attempts to request a new IP address before the lease time expires, the ISP server may reject the request and not respond.

 

Typically, the ISP will only respond once the existing lease time has expired. This DHCP lease time configuration by the ISP could be the reason you're experiencing connectivity issues. We recommend that you contact your ISP to confirm if this is indeed the case. If the DHCP lease time settings by the ISP are causing problems with your network connectivity, we suggest you work with them to see if there are any solutions or adjustments they can make.

 

This issue does not appear to be related to or caused by our device. It's more likely an ISP-side configuration that is impacting your network connection.

 

Please let us know if you have any further questions. We're happy to provide additional assistance, but the resolution to this particular problem will likely require coordination with your Internet service provider.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  1  
  1  
#4
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago
Dear @Kevin_Z, My ISP is Bulsatcom, I think they have been bought by Vivacom in the last few months. Please check once again, so I can contact them afterwards. BR,
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#5
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago

  @FlaCky здравей. И аз съм на булсатком. Проблема няма да се оправи. Подадох рекламация преди 2 дена във магазина. Чакам да ми се обадят и да ми кажат какво следва. Проблема е във рутера 99%

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#6
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago

  @TiestoSataza Ти си говорил със булсатком ли? Интересно как ще е от точно този модел рутер...

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#7
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago

  @FlaCky Техник идва на адрес, не откри проблема, 10 дена всеки ден звънях на техниците на булсат. Не откриха проблема при мен, нито при тях. 3-4 дена тестване на пингове има проблем на втория час. 1:59 мин и прекъсва,външна и вътрешна мрежа. Все едно се рестартира. Смених firmware  на по стара версия и пак не се оправи. Всичко е пробвано рутера не работи правилно. Накрая го върнах със рекламация и да ти кажа човека в магазина не се учуди изобщо. Имаха някаква представа за това. 

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#8
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago
В момента гледам, че Online duration ми е 2h 44m..., което е странно, според мен пак ще изгърми на 4-ти час. Лошото при мен, че рутера е на поне 2 месеца и няма как да го върна. Явно ще се купува нов...
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#9
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago

  @FlaCky Спокойно. Моя беше на 3 седмици. И аз вече си купих нов, стария няма да е. Търси по различна МАРКА от тази. Напоследък чета и чувам че имат много дефекти. Аз смених марката нацяло

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#10
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Re:Archer AX17 reset the online duration time, every 1 or 2 hour
2 weeks ago

@FlaCky Your case has been escalated to our support engineers. If you believe the issue is with the Archer AX17 and not your internet service provider, you may continue discussing this directly with the support team via email for further follow-up.

 

@TiestoSataza If you're willing to further analyze the issue with our engineers, I'd be happy to help escalate your case. Please let me know how you would like to proceed.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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Views: 300

Replies: 13

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