Wifi Devices not connecting to Deco units

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Wifi Devices not connecting to Deco units

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Wifi Devices not connecting to Deco units
Wifi Devices not connecting to Deco units
2024-07-22 14:07:51
Model: Deco M4  
Hardware Version:
Firmware Version:

Hi everyone - I have 3 Deco M4 units working in AP mode. The main unit is connected to my broadband router via ethernet cable and I still have Wireless signal on the broadband router enabled. Broadband is with Sky, and want to leave wireless enabled for Sky Q mini's

 

Recently I've noticed poor Wifi performance on a variety of devices. I've gone through the usual rebooting and ensuring firmware was up to date. 

 

When I look at my Deco app, I see very few devices connected, and see the majority connected to the broadband router. Ths is the case even when I'm right next to a Deco unit and disable/re-enable Wifi to try and force connection to Deco. 

 

If I connect with an ethernet cable to a Deco unit, I get expected speeds, but if I do manage to connect via Wifi to the same unit (and sitting next to it), speed dramatically falls off. 

 

My next step in testing is to turn off all Deco units, but can't leave it like that as have blackspots in the house

 

Curious if anyone has had issues with devices connecting to the broadband router when Deco is a much nearer device. 

 

Thanks

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Re:Wifi Devices not connecting to Deco units
2024-07-23 07:16:04

  @phoenixy2k 

Hi, Thank you very much for your feedback.

Did you set the same SSID for the Deco and Sky WiFi hub?

---It would be better to use the different SSIDs.

 

How about the current firmware of your Deco M4?

 

It is also suggested to disable the 2.4GHz Wi-Fi under the Main Network and leave 5GHz only to see whether the WiFi Speed is better over the 5GHz Wi-Fi of Deco.

Wait for your reply and best regards.

 

 

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