Connected to Unknown

Connected to Unknown

Connected to Unknown
Connected to Unknown
2024-07-23 00:00:54 - last edited 2024-07-23 00:12:56
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.6.2

Dear DECO,

 

I have got 6x M4 units meshed in AP mode. 

My DECO app and the internet are both working fine. Except I got a few devices showing that it is connected to unknown. See attached pictures. Is there any way to over come this? I have rebooted my DECO devices and the same issue occurs. It is annoying that I cannot see which unit that it is connected to. 

Connected to unknown connected to Unknown

 

 

Madcircle

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#1
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6 Reply
Re:Connected to Unknown
2024-07-23 02:55:44

  @MadCircle 

Hi, Did turning off "Mesh Technology" here help?

Is the camera the only device that had this issue?

Wait for your reply and best regards.

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#2
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Re:Connected to Unknown
2024-07-23 10:01:15 - last edited 2024-07-23 17:57:43

  @David-TP I turned off the mesh technology and it didn't help. I also have other devices showing the same things, such as my Samsung sound bar and printer. My other camera from TP-LINK seemed to work fine. See attached pictures.

 

 

File:
Screenshot_20240723_084510_Deco.jpgDownload
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#3
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Re:Connected to Unknown
2024-07-24 07:15:34

  @MadCircle 

Hi, Did the mobile device work well when they displayed "connected to unknown Deco"?

It is also suggested to disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.

 

By the way, there is also a beta firmware- version 1.7.0 for Deco M4_v2 is open for testing.

If you are interested, you could install the beta firmware here:

Deco M4/S4_V2 Support Connection Preference

 

Thank you very much and  best regards.

 

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#4
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Re:Connected to Unknown
2024-07-24 14:33:22

  @David-TP all my devices work well. The only thing is that ai cannot see which DECO unit is connected to. I will give it a try with the new firmware.

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#5
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Re:Connected to Unknown
2024-08-21 19:54:52

  @MadCircle 

I have the same issue. Found out that devices connected to "Uknown" are connected to IoT network I enabled recently.

All devices connected to the main network don't have this issue.

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#6
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Re:Connected to Unknown
2024-08-22 12:49:37

  @Perda I suggest to reboot the TP or let your device assign to other TPs first. It worked for me after I installed the beta firmware. 

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#7
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