Connected to Unknown
Dear DECO,
I have got 6x M4 units meshed in AP mode.
My DECO app and the internet are both working fine. Except I got a few devices showing that it is connected to unknown. See attached pictures. Is there any way to over come this? I have rebooted my DECO devices and the same issue occurs. It is annoying that I cannot see which unit that it is connected to.
connected to Unknown
Madcircle
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, Did turning off "Mesh Technology" here help?
Is the camera the only device that had this issue?
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP I turned off the mesh technology and it didn't help. I also have other devices showing the same things, such as my Samsung sound bar and printer. My other camera from TP-LINK seemed to work fine. See attached pictures.
- Copy Link
- Report Inappropriate Content
Hi, Did the mobile device work well when they displayed "connected to unknown Deco"?
It is also suggested to disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced to see whether it helped.
By the way, there is also a beta firmware- version 1.7.0 for Deco M4_v2 is open for testing.
If you are interested, you could install the beta firmware here:
Deco M4/S4_V2 Support Connection Preference
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP all my devices work well. The only thing is that ai cannot see which DECO unit is connected to. I will give it a try with the new firmware.
- Copy Link
- Report Inappropriate Content
I have the same issue. Found out that devices connected to "Uknown" are connected to IoT network I enabled recently.
All devices connected to the main network don't have this issue.
- Copy Link
- Report Inappropriate Content
@Perda I suggest to reboot the TP or let your device assign to other TPs first. It worked for me after I installed the beta firmware.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 225
Replies: 6
Voters 0
No one has voted for it yet.