Range extender cannot find 5Ghz due to region restriction

skyline159

2024-07-26 10:44:55 - last edited 2024-09-04 02:22:38

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Registered: 2024-07-26

Range extender cannot find 5Ghz due to region restriction

2024-07-26 10:44:55 - last edited 2024-09-04 02:22:38

Model: RE505X

Hardware Version: V2

Firmware Version:

I am setting up a Tp-link RE505X but I cannot find the 5Ghz host network because it is an EU model and the 5Ghz host network is on channel 149

https://www.tp-link.com/ae/support/faq/1314/

The range extenders with EU version, which can be verified by the device bottom sticker, only supports Band 1/2/3, they don’t support Band 4 channels on 5GHz to comply with CE certification in Europe. If your host Wi-Fi is fixed on Band 4 channels, the TP-Link range extender will not see it.

V Band1: 36-48 (36,40,44,48)
V Band2: 52-64 (DFS)
V Band3: 100-140 (DFS)
X Band4: 149-165 (149,153,158,161,165)

The host network is not in my control so I cannot change its channel.

The problem here is I do not live in Europe, I'm in Vietnam and I bought this device from the official distributor in Vietnam

There is no international firmware for this device, only EU

https://www.tp-link.com/vn/support/download/re505x/#Firmware

Why do I have to comply to EU regulation while I do not live there and why do you sell EU device outside of EU

Now I sit here with a device that cannot do anything, wasting my money

1 Accepted Solution

David-TP

2024-08-01 03:09:33 - last edited 2024-09-04 02:22:38

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Registered: 2020-04-14

Re:Range extender cannot find 5Ghz due to region restriction-Solution

2024-08-01 03:09:33 - last edited 2024-09-04 02:22:38

@skyline159

Hi, Thank you very much for the feedback.

I'm sorry for the inconvenience. If you don't mind, I hope you could email the local technical team in Vietnam to inform them that they might need to confirm that the locally sold products need to be updated.

https://www.tp-link.com/vn/support/contact-technical-support/#Hotline-Support

Thanks again and Best regards.

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