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Deco BE65 losing internet after reboot

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Deco BE65 losing internet after reboot

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco BE65 losing internet after reboot
Deco BE65 losing internet after reboot
2024-07-30 02:28:07 - last edited 2024-09-13 09:26:39
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.07

Hi I have four BE65s all connected via Ethernet. Firmware seems really unstable. After reboot I generally loose internet access and have to remove network, hard reset each Deco unit and rebuild the network. 
 

I then get a couple of week before the system becomes unstable and requires a reboot and the whole shocking rebuild starts again. 
 

Units will connect for a few seconds then disconnect and red logs come on. 
 

NBN working and provider watched remotely as deco units connect then disconnect. 
 

I have hard reset DECO moved a new deco to the main position, changed and tested Ethernet cables. 
 

any suggestions?

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#1
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1 Accepted Solution
Re:Deco BE65 losing internet after reboot-Solution
2024-07-30 06:39:15 - last edited 2024-09-13 09:26:39

  @SPQR 

Hi, Thanks for the feedback.

May I know who is your internet service provider?

-How about the internet connection type on the Deco BE65?

 

Do you have any Wi-Fi 7 mobile devices, such as Samsung S24 ultra?

It is also suggested to send an email to support.forum@tp-link.com with a copy the system logs when Deco BE65 was disconnected again.

Wait for your reply and best regards.

 

Update:

Please install the beta firmware here on Deco BE65/63_V1 to see whether it helped:

Deco BE65/63 V1 1.0.9_build_20240717_Beta  (updated date-2024.9.13)

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#2
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Re:Deco BE65 losing internet after reboot-Solution
2024-07-30 06:39:15 - last edited 2024-09-13 09:26:39

  @SPQR 

Hi, Thanks for the feedback.

May I know who is your internet service provider?

-How about the internet connection type on the Deco BE65?

 

Do you have any Wi-Fi 7 mobile devices, such as Samsung S24 ultra?

It is also suggested to send an email to support.forum@tp-link.com with a copy the system logs when Deco BE65 was disconnected again.

Wait for your reply and best regards.

 

Update:

Please install the beta firmware here on Deco BE65/63_V1 to see whether it helped:

Deco BE65/63 V1 1.0.9_build_20240717_Beta  (updated date-2024.9.13)

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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#2
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Re:Deco BE65 losing internet after reboot
2024-07-30 07:13:02

  @David-TP 

provider is Origin and internet type is dynamic IP

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#3
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Re:Deco BE65 losing internet after reboot
2024-07-31 02:45:14 - last edited 2024-07-31 02:45:37

  @SPQR 

Hi, Thanks for the update.

I noticed you also submitted a support ticket and mentioned the following details:

"My BE65 system fails to join the internet after reboot. Requires assigning a new deco as main. No amount of reboots works"

Based on this post, please allow me to rephrase the current issue here:

 Were you trying to say:

The Deco BE65 was working fine for a while, then after a manual reboot, the internet stopped and the LED on the main Deco BE65 turned red. Rebooting again would not help and you need to set another Deco BE65 as the main Deco and re-configure the whole Mesh system.

 

-If that is the case, can you reproduce this issue quickly?

 

Or there is another more reasonable explanation:

The Deco BE65 was working fine for a while, then it randomly rebooted itself then the internet stopped.

 

Which one might be more like your observation?

By the way, do you have any WiFi 7 compatible mobile devices?

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for Test!
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