Client list in Deco App and Web show 0 clients

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Client list in Deco App and Web show 0 clients

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Client list in Deco App and Web show 0 clients
Client list in Deco App and Web show 0 clients
2024-08-02 12:54:13 - last edited 2024-09-04 03:29:30
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.5.1 Build 20240417 Rel. 52783

the Deco Apps both on my iPhone, my partner's iPhone and the Deco website (192.168.0.1) show 0 connected clients most of the times I check, sometimes the clients appear normally (other times it already starts at 0) when opening the app and after a bit (10 seconds, 2 minutes, never lasts much) they disappear and go to 0, once it shows 0 clients it won't show clients ever until (maybe, if I'm lucky) I open the app again after fully closing it.

 

25f0551ee1d44a789ca9fce3ae49dbd9

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#1
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1 Accepted Solution
Re:Client list in Deco App and Web show 0 clients-Solution
2024-08-05 06:51:21 - last edited 2024-09-04 03:29:30

  @ArnauNau 

Hi

 

Thank you very much for the feedback.

It is suggested to install the beta firmware here to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/674472

 

Wait for your reply and best regards.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Client list in Deco App and Web show 0 clients-Solution
2024-08-05 06:51:21 - last edited 2024-09-04 03:29:30

  @ArnauNau 

Hi

 

Thank you very much for the feedback.

It is suggested to install the beta firmware here to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/674472

 

Wait for your reply and best regards.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Client list in Deco App and Web show 0 clients
2025-01-04 08:04:59
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Re:Client list in Deco App and Web show 0 clients
2025-02-17 16:05:50

  @Joseph-TP 

 

I still have the issue 

 

 

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Re:Client list in Deco App and Web show 0 clients
2025-02-20 01:52:07

Hi@帕斯卡·德科·94

Did you update firmware to latest version? Did you try different phones to log in the router and check client list status?

Please tell me what troubleshooting have you done? 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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