TP-Link AX1800 (NordVPN) Stuck Connecting

TP-Link AX1800 (NordVPN) Stuck Connecting

TP-Link AX1800 (NordVPN) Stuck Connecting
TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-09 01:48:35
Tags: #VPN
Model: Archer AX1800  
Hardware Version: V1
Firmware Version: 0.12.0 2.0.0 v6092.0 Build 240329 Rel.14160n

Hi,

 

After configuring OpenVPN Client within the TP-Link router portal the connection status says "Connecting" but never connects.

 

VPN Server connecting to: NordVPN

VPN Type: OpenVPN

VPN Client: OpenVPN Connect (successfully connects)

Credentials Used: NordVPN Service Credentials obtained from the manual setup page within the NordVPN portal. (Not the subscription credentials)

 

Troubleshooting

1. Latest firmware has already been installed so no further updates available.

2. Followed the troubleshooting steps in the "VPN Server Is Not Working Properly on TP-Link Wi-Fi Routers" article.

3. Tried both UDP and TCP .ovpn config files downloaded from NordVPN.  Used the (recommended server)

4. Successfully connected with OpenVPN connect and the .ovpn config files.

5. Rebooted router multiple times.

 

Always results in the same problem.  VPN Status says "Connecting" and never successfully connects.

 

.ovpn config file below

 

client
dev tun
proto udp
remote 103.137.12.171 1194
resolv-retry infinite
remote-random
nobind
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun
ping 15
ping-restart 0
ping-timer-rem
reneg-sec 0
comp-lzo no
verify-x509-name CN=au615.nordvpn.com

remote-cert-tls server

auth-user-pass
verb 3
pull
fast-io
cipher AES-256-CBC
auth SHA512
<ca>
-----BEGIN CERTIFICATE-----
SNIP
-----END CERTIFICATE-----
</ca>
key-direction 1
<tls-auth>
#
# 2048 bit OpenVPN static key
#
-----BEGIN OpenVPN Static key V1-----
SNIP
-----END OpenVPN Static key V1-----
</tls-auth>
 

 

Kind Regards,

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#1
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10 Reply
Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-09 04:05:40

  @tppplink87 

 

Hi, thanks for posting question on our community.

Can you check the model of your router on the bottom label? We double-checked that Archer AX1800 does not support VPN Client.

You may refer to this guide to check your settings.

Also, please kindly share the screenshot of your VPN profiles settings for our further research.

 

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#2
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-09 11:16:41 - last edited 2024-08-09 11:24:59

  @Marvin_S 

 

Hi Marvin_S,

 

Why does the router have the option for VPN client in the router GUI if it doesn't support VPN Client? & the box says otherwise.

 

 

 

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#3
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-09 12:03:13

  @tppplink87 

 

Hi, Archer AX1800 and Archer VX1800v are totally two kinds of products. Archer AX1800 is a wireless router, while Archer VX1800v is a DSL modem router. I guess wee are both right. Do you mind sharing the screenshot of your VPN profiles settings?

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#4
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-10 04:48:15 - last edited 2024-08-10 04:48:42

  @Marvin_S 

 

Ah ok, no worries.

 

 

 

 

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#7
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-11 07:14:50

  @Waterfox 

 

Yeah it is a recommended .ovpn file from NordVPN.  The screen shot just cut off the file name as it started to say udp.ovpn

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#9
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-11 09:05:48 - last edited 2024-08-11 09:06:11

yes it's connected to the internet, that's how i'm replying to your message.

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#11
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-11 11:21:58 - last edited 2024-08-11 11:23:05

  @Waterfox 

 

Correct, it ends with the status "Connecting" and never connects.  I've successfully used the NordVPN .ovpn config files using the Windows OpenVPN Client Gui which also requires me to enter the NordVPN Service Creds.  It's strange, it should be fairly straight forward but seems like something is causing it to hang.

 

 

 

 

 

 

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#13
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-08-11 11:26:37

  @Waterfox 

 

yeah i've tried quite a few and in other countries.

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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-09-28 17:05:08 - last edited 2024-09-28 17:10:50

  @tppplink87 I'm having exactly the same problem, both with NordVPN and ProtonVPN.  Just hangs, saying Connecting...

 

Did you ever solve it?

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#16
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Re:TP-Link AX1800 (NordVPN) Stuck Connecting
2024-09-29 05:56:23

  @morethan Nah I was never able to unfortunately.

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#17
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