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UB500 windows 11 problem

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UB500 windows 11 problem

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
UB500 windows 11 problem
UB500 windows 11 problem
2024-08-18 13:59:20
Model: UB500  
Hardware Version: V1
Firmware Version:

Hello, this product works with Win11 with problems. Every time I start the computer, the device cannot connect to Bluetooth devices. However, if I uninstall the driver of your device from the device manager before shutting down the computer, it can connect without any problems the next time I turn on the computer. Frankly, I don't want to bother uninstalling the Bluetooth driver software every time before shutting down the computer. The firmware is up to date.

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Re:UB500 windows 11 problem
2024-08-19 10:37:08

  @celik 

Hi

 

May I kindly request some information to help identify and address this issue?

In reference to your statement, "Every time I start the computer, the device cannot connect to Bluetooth devices," could you clarify the following scenarios:

1. The Bluetooth device does not automatically connect upon startup, but manual connection is successful.
2. None of the devices can be manually connected successfully.
3. A particular device fails to connect manually.

 

Additionally, did you select "Uninstall Device" in the device manager? Is the option "Attempt to remove the driver for this device" checked? Thank you in advance. 

Warm regards.

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Re:UB500 windows 11 problem
2024-08-19 15:14:56

  @Joseph-TP 

1- I try manually and it still doesn't connect.
2- Yes, it doesn't connect to any device manually.
3- The result is unsuccessful.
4- I tried uninstalling the device driver in both ways. Right now, it's enough to just uninstall the device from the device manager before shutting down the computer. The next time the computer starts, it connects directly to the headset automatically. But I do this uninstallation process before shutting down the computer.

 

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Re:UB500 windows 11 problem
2024-08-22 01:00:16

  @celik 

Hi

 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240846644, please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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