Router Keep disconnecting to internet.

Jsd-Al

2024-08-19 09:41:14

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-08-19

Router Keep disconnecting to internet.

2024-08-19 09:41:14

Model: Archer AX73

Hardware Version: V2

Firmware Version: 1.1.0 Build 20240323 rel.70541

I'm having issue with the router randomly disconnected to the internet. When the issue happen ive notice the router LED are like restarting

and will blink again 1 by 1 and reconnect again to internet. I have checked with ISP and they mentioned no issue with the connection.

The issue are happening to frequent now, please help on this.

15:56 when internet disconnected. Do let me know is there any logs that i can provide.

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2024-08-19 15:57:31 basic-security[8844]: <6> 219504 Service start
2024-08-19 15:57:31 basic-security[8844]: <5> 219606 Flush conntrack table succeeded
2024-08-19 15:57:30 access-control[8612]: <6> 239504 Service start
2024-08-19 15:57:30 access-control[8612]: <5> 239606 Flush conntrack table succeeded
2024-08-19 15:57:30 access-control[8612]: <6> 239502 Function enabled
2024-08-19 15:57:28 firewall[7716]: <6> 209504 Service start
2024-08-19 15:57:23 firewall[7716]: <6> 209505 Service stop
2024-08-19 15:57:15 remote-management[6543]: <6> 282505 Service stop
2024-08-19 15:57:15 nat[6160]: <6> 211501 Initialization succeeded
2024-08-19 15:57:14 nat[6160]: <6> 211501 Initialization succeeded
2024-08-19 15:57:12 qos[5827]: <6> 259504 Service start
2024-08-19 15:57:12 qos[5827]: <6> 259503 Function disabled
2024-08-19 15:57:12 qos[5827]: <6> 259505 Service stop
2024-08-19 15:57:04 nat[4094]: <7> 211001 Flush conntrack
2024-08-19 15:57:04 nat[4094]: <6> 211502 Function enabled
2024-08-19 15:57:04 nat[4094]: <5> 211051 Create NAT chain succeeded
2024-08-19 15:57:03 nat[4094]: <6> 211501 Initialization succeeded
2024-08-19 15:57:03 nat[4094]: <6> 211501 Initialization succeeded
2024-08-19 15:57:02 parental-control[3747]: <6> 229504 Service start
2024-08-19 15:57:02 parental-control[3747]: <6> 229502 Function enabled
2024-08-19 15:57:01 parental-control[3747]: <6> 229505 Service stop
2024-08-19 15:57:01 parental-control[3747]: <6> 229503 Function disabled
2024-08-19 15:57:00 basic-security[3365]: <6> 219504 Service start
2024-08-19 15:57:00 basic-security[3365]: <5> 219606 Flush conntrack table succeeded
2024-08-19 15:56:58 access-control[3193]: <6> 239504 Service start
2024-08-19 15:56:58 access-control[3193]: <5> 239606 Flush conntrack table succeeded
2024-08-19 15:56:58 access-control[3193]: <6> 239502 Function enabled
2024-08-19 15:56:57 firewall[1908]: <6> 209504 Service start
2024-08-19 15:56:49 firewall[1908]: <6> 209505 Service stop
2024-08-19 15:56:43 nat[1042]: <6> 211501 Initialization succeeded
2024-08-19 15:56:42 nat[1042]: <6> 211501 Initialization succeeded
2024-08-19 15:56:40 qos[670]: <6> 259504 Service start
2024-08-19 15:56:40 qos[670]: <6> 259503 Function disabled
2024-08-19 15:56:40 qos[670]: <6> 259505 Service stop
2024-08-19 15:56:32 nat[30847]: <7> 211001 Flush conntrack
2024-08-19 15:56:32 nat[30847]: <6> 211502 Function enabled
2024-08-19 15:56:32 nat[30847]: <5> 211051 Create NAT chain succeeded
2024-08-19 15:56:31 nat[30847]: <6> 211501 Initialization succeeded
2024-08-19 15:56:28 nat[30847]: <6> 211501 Initialization succeeded
2024-08-19 15:56:26 parental-control[30462]: <6> 229504 Service start
2024-08-19 15:56:26 parental-control[30462]: <6> 229502 Function enabled
2024-08-19 15:56:25 parental-control[30462]: <6> 229505 Service stop
2024-08-19 15:56:25 parental-control[30462]: <6> 229503 Function disabled
2024-08-19 15:56:24 basic-security[30138]: <6> 219504 Service start
2024-08-19 15:56:24 basic-security[30138]: <5> 219606 Flush conntrack table succeeded
2024-08-19 15:56:24 led-controller[1625]: <6> 288051 Start to run WAN1_ON
2024-08-19 15:56:24 led-controller[1625]: <6> 288051 Start to run WAN0_OFF
2024-08-19 15:56:23 led-controller[1625]: <6> 288051 Start to run LAN_OFF
2024-08-19 15:56:22 access-control[29968]: <6> 239504 Service start
2024-08-19 15:56:22 access-control[29968]: <5> 239606 Flush conntrack table succeeded
2024-08-19 15:56:22 access-control[29968]: <6> 239502 Function enabled
2024-08-19 15:56:21 firewall[28952]: <6> 209504 Service start
2024-08-19 15:56:16 firewall[28952]: <6> 209505 Service stop
2024-08-19 15:56:11 nat[28172]: <6> 211501 Initialization succeeded
2024-08-19 15:56:11 nat[28172]: <6> 211501 Initialization succeeded

1 Reply

Marvin_S

2024-08-20 07:39:59

Posts: 2316

Helpful: 166

Solutions: 387

Stories: 0

Registered: 2022-05-09

Re:Router Keep disconnecting to internet.

2024-08-20 07:39:59

@Jsd-Al

Hi, thanks for posting question on our community.

Sorry, we can not get the point according to your log sharing.

We may need to confirm some detailed information to understand your situation better.

1. Who is your ISP and what is your exact network topology? Except the router, do you have TP-Link range extender in the topology?

2.When did you purchase the router and when did the issue start happening?

3.How often does the issue happen?

4.According to your description, it seems auto-reboot. Did you use original power adapter? Can you try different power sockets?

5.If convenient, you may share a short video to record the precess of the “auto-reboot”（LED status on the router).

6. You may share the whole log if possible.

Thanks for your cooperation~

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Router Keep disconnecting to internet.

Router Keep disconnecting to internet.

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