X20 4G do not reconnect to internet after re-powering

X20 4G do not reconnect to internet after re-powering

X20 4G do not reconnect to internet after re-powering
X20 4G do not reconnect to internet after re-powering
2024-08-23 14:04:35
Model: Deco X20-4G  
Hardware Version: V1
Firmware Version: 1.0.4 biuld 20240110 rel. 51730

Hi.

 

After installing the "router" all works fine. But if I repower the devise the inernettprovider / sim card doesn`t come up and the LED lights red and I haven´t internett. I need to put out the simcard and reboot the devise everytime after powerloss to get it work again. 

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#1
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2 Reply
Re:X20 4G do not reconnect to internet after re-powering
2024-08-26 08:39:00

  @MicEff 

Hi, Thank you very much for the feedback.

May I know who your SIM carrier is?

-Would the SIM card status turn to "No SIM" as well after rebooting the Deco X20-4G?

Are you able to test the Deco X20-4G with a different SIM card to see whether there is something wrong with the SIM card slot?

By the way, did this issue start recently?

 

Wait for your reply and best regards.

 

 

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#2
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Re:X20 4G do not reconnect to internet after re-powering
2024-08-26 17:55:48

  @David-TP 

My internetprovider is NetCom in Norway.

 

 

The Sim card and internet status isn´t available after repowering and/or after rebooting, there is no internettprovider showing up in the list.

 

If I resett the deco and reinstall everything, all works fine. Same if I power off the unit, take the sim card out and in again and restart so it works and 2 different providers are showing up in the App.

Both are NetCome only the APN is different - one is "netcome" and the otherone is "netcome.internet.no"

The problem is, if I have a short powerloss and I am on hollidays, my internet isn´t working until someone makes a restart with sim out and in (because the ISP is missing?)

The sim card is working on all other devices without any problems.

 

 

 

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#3
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