Homeshield Sleep Time not working

Homeshield Sleep Time not working

37 Reply
Re:Homeshield Sleep Time not working
2024-09-17 10:06:39

  @Brp99 here is the email I received 

 

'Hi,

 

Many thanks for your valued reply.

 

After receiving your feedback, we analyzed the problem and determined the cause of the problem. The problem is caused by the router not clearing part of the established connection after the parental control bedtime has reached the time. So, your children can continue to play the game that they have not quit.

 

At present, the development department has released a new version of the firmware for this problem, and after you update to this firmware, the problem can be solved.

 

The new firmware version download link is as follows:'

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#32
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Re:Homeshield Sleep Time not working
2024-09-18 00:28:01

  @awunited 

 

Thanks but what do I do now?

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#33
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Re:Homeshield Sleep Time not working
2024-09-18 01:53:13

  @Brp99 no idea, I was pointing out that I may have recieved spam emails from someone trying to gain access to my router or TP account 

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#34
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Re:Homeshield Sleep Time not working
2024-09-19 08:23:14

  @Brp99 

 

Hi, thanks for detailed sharing~

I will consult the senior support for you. Once there is any update, I will reply to you asap.

BTW, the parental control feature can take effect on other devices except your PS5, right?

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#35
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Re:Homeshield Sleep Time not working
2024-09-19 08:34:58

  @awunited 

 

Hi, good morning~

Please do not worry. Just as the support engineers explained in their latest reply, the developers need some time to release official firmware. So they suggest to install a beta firmware to resolve the issue first.

Thanks for your understanding and cooperation.

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#36
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Re:Homeshield Sleep Time not working
2024-09-19 20:17:52

  @Marvin_S out of all the devices only the 2x PS5s and one Samsung TV do not adhere to sleep time 

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#37
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Re:Homeshield Sleep Time not working
2024-09-20 07:19:41

  @awunited 

 

Hi, I can understand the problem. As your case has been escalated to the senior support, it is suggested to communicate with them for a direct help~

 

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#38
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