Wireless Internet Issue

Wireless Internet Issue

Wireless Internet Issue
Wireless Internet Issue
2024-09-01 18:27:40 - last edited 2024-09-14 07:45:36
Model: Archer AX10  
Hardware Version:
Firmware Version: 1.3.10 Build 20240130 Rel. 77367

Hi there. 
 

During some bad weather this weekend my home experienced a power surge/brown out followed by loss of power for 4 hours. 
 

Afterwards, I noticed every few minutes the internet connection was crapping out (4th LED from left would turn orange). 
 

I am using the TP Link as a router, not an AP. My internet connection is not dropped with hardwired devices. 
 

I have power cycled both the ISP modem and the TP Link Archer device themselves. 
 

I have ran a firmware update on the TP device. 
 

All products were plugged into a surge protector during the brown out and power outage. 
 

I've also read articles re: internet connectivity issues and have followed their troubleshoot steps with no success. 
 

Any other explanations or troubleshooting tactics I should attempt? Time to replace the Archer AX10? 

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1 Accepted Solution
Re:Wireless Internet Issue-Solution
2024-09-02 08:28:57 - last edited 2024-09-14 07:45:36

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

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6 Reply
Re:Wireless Broadcast Issue
2024-09-01 20:55:08
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Re:Wireless Internet Issue-Solution
2024-09-02 08:28:57 - last edited 2024-09-14 07:45:36

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

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Re:Wireless Internet Issue
2024-09-02 19:06:40

  @Marvin_S 


Not to sound like a complete idiot, but what guide are you referring to, as there is not one linked in your reply to me? 
 

Thanks. 
 

Marvin_S wrote

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

 

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Re:Wireless Internet Issue
2024-09-03 01:42:01

  @MrsRNOncology 

 

I am so sorry, this guide is for your reference.

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Re:Wireless Internet Issue
2024-09-03 17:08:29

  @Marvin_S 

 

Thank you. 
Next - how can I go about contacting support to see if it's still under warranty? 

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Re:Wireless Internet Issue
2024-09-04 09:37:10

  @MrsRNOncology 

 

Hi, you may get the local support hotline or email address here.

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