Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
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The official firmware will be released later to optimize this issue.
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Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | Mail to support to get the relevant firmware |
| Deco S4_V2 | |
| Deco M4_V2 | |
| Deco M4_V3 | |
| Deco S4/M4_V4 | |
| Deco M5_V1/V2/V3 | |
| Deco M9 Plus V1 | |
| Deco M9 Plus V2 | |
| Deco PX50(US)_V1 | |
| Deco PX50(EU)_V1 | |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | Mail to support to get the relevant firmware |
| Deco X20_V3 | 1.2.4 Build 20241227_Official |
| Deco X20_V4 | Mail to support to get the relevant firmware |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.6 Build 20250211_Official |
| Deco X50/Deco X55_V1.3 | 1.2.10 Build 20241105_Official |
| Deco X60_V2 | Mail to support to get the relevant firmware |
| Deco X60_V3 |
Mail to support to get the relevant firmware |
| Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
| Deco X50-POE_V1 | Mail to support to get the relevant firmware |
| Deco X50-POE_V2 | 1.4.4 Build 20240821_Official |
| Deco XE75/XE5300_V1 | 1.4.5 Build 20241129_Official |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.14 Build 20241223_Official |
| Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
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@ARGamingPK1 how i can use the recovery mode at pic or laptop please help me...????
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@SayeemAhmed First of all you have downloaded the wrong firmware file of Deco M4 you downloaded the V4 file not V2 and if u want to use this firmware use PC or Laptop to install via recovery mode and im also using this beta firmware 1.6.2 because 1.7.0 has many bugs for me.
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Also I see the following behavior with 1.2.1_build_20240904_Beta on Deco P9 units:
If I reset Deco P9 unit (with firmware 1.2.1_build_20240904_Beta installed) and try to add it to existing mesh network, it will be added but I will not be able to login to the added Deco P9 unit with web ui. It shows incorrect password error despite the fact that I enter the correct password for TP-Link ID.
If I downgrade Deco P9 unit to firmware 1.2.1 Build 20240716 and add it to the existing network - it will be shown as online unit in app and web ui and TP-Link ID password will be correctly set on the device. After upgrading to 1.2.1_build_20240904_Beta unit becomes offline in app and web ui, but it still accepts TP-Link ID password.
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I've Deco P9 units and I've also upgraded to 1.2.1_build_20240904_Beta
And now I have the issue which this beta firmware is supposed to fix.
I see all deco units offline both in Deco app and web ui of main Deco unit but all these units still work and provide network access.
I didn't have "display offline" issue before updating to this beta firmware. Now I have it. Good that at lease the network didn't break.
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Hi David, happy to say that i have loaded the firmware in all Deco's (x50, px50 and m5's) and have not seen any issue for 6 hours. Cheers Vince
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That could be true but I can only see on the app, devices that are connected to the main deco.
This upgrade seems to have caused this issue with me as I didn't have it before I upgraded to this version. I was advised to upgrade to this version to stop another issue where my main deco kept losing connection and dropping signal.
Thanks
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Hi, nice to see you again.
yes, there is similar beta firmware for Deco PX50 as well. I have updated the beta list just now.
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@David-TP Hello David, would there be an update for the px50?
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Maybe it is a bad display through Deco APP. You can access Deco web UI by tplinkdeco.net to see if the satellite P9s are online.
I don't have P9 but the PX50 beta seems working well for my case.
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Hi David,
Thanks for your advice to try the solution in this topic. I've installed the beta version onto my Deco X50's (1.5.5_build_20240816_Beta) and this seem to solve the issues of not seeing my devices online in the app even though they're connected to the internet. After the installation of this firmware and full reboot of the deco's, all of the clients appeared again :)
As far I can see all is working stable and as expected again.
Kind regards,
Manuel
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