Satellite Deco Units Work Well but Display Offline on the Deco APP

Satellite Deco Units Work Well but Display Offline on the Deco APP

61 Reply
Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-10 07:57:38

  @SteveWex 

Hi, Sorry for the delay.

I think it is worth a try to install the beta firmware. It will help with the client list issue.

As for the Deco X55_v1, Are you still unable to update to the 0816 beta here? What is the current firmware version of Deco X55_V1?

Wait for your reply and best regards.

 

 

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#12
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-10 08:04:19

  @GuillermoA 

Hi, Thanks for the update.

It should also improve the network stability so the Deco APP could receive the correct response code and display the correct status.

 

The new official 1.6.4 Build 20240718 Rel. 76925 hasn't added this fix yet. It is expected to be included in the subsequent version following 1.6.4 if all goes as planned.

Thank you very much and best regards.

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#13
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-11 10:13:12

  @David-TP 

Hi,

Just to add my brick to the wall;

I encountered the exact same issue, and with this beta firmware, everything is back to normal.

So, I can't wait until it will be officially released :)

 

Thanks for the support,

Q.

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#14
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-11 11:41:44

  @David-TP Why not worked cat6 cable at Deco-X10 to Mr4 v2

Sayeem Ahmed
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#15
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-12 03:17:11

  @SayeemAhmed 

Hi, since you commented on this post, do you mean the satellite Deco M4 units are solid white, connected via Ethernet cables, but Deco APP reported they were all offline?

Would the mobile devices still get internet connection from these "Offline" Deco M4?

Wait for your reply and best regards.

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#16
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-12 22:35:03

  @David-TP yes all device see offline... From mr4 v2 

Sayeem Ahmed
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#17
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-13 04:00:24 - last edited 2024-09-13 09:46:12

  @SayeemAhmed 

Hi, Thanks for the update.

Since you are on the 1.7.0 beta, would you mind factory recovery to the 1.6.2 beta in the first post to see whether it helped:

Deco M4_V2 1.6.2_build_20240828_Beta

I just updated a new beta version for Deco X10_V1, Please also test whether the beta firmware helps:

Deco X10/X15/X1500/W4500_V1 1.1.5_build_20240910_Beta

Wait for your reply and best regards.

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#18
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-13 20:07:21 - last edited 2024-09-13 20:16:58

  @David-TP After downloading the file according to your instructions, I see that the Deco X10 is updated but the mesh does not connect to the Deco M4 v2 and the main router is disconnected.  It's an old version so it's not possible to update... Since I was using X10 as the main router and M4 3-router backhaul was connected by meshing, today it's not possible. I opened Deco X10 and set up Deco M4.  When a device goes offline after a while when that device goes online or connects again, it takes a lot of time for IP binding or access is denied.  Big brand may give more support to customers but physically I am disappointed.

Sayeem Ahmed
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#19
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-13 20:11:00

  @David TP 

Sayeem Ahmed
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#20
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2024-09-13 20:15:35

  @David-TP give me your mail address i want to send screen record videos this communitys why not add video. and screenshots ....??? 

Sayeem Ahmed
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#21
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