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Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

SolutionSatellite Deco Units Work Well but Display Offline on the Deco APP

David-TP

2024-09-02 09:40:03 - last edited 2025-04-21 02:44:21

Posts: 16405

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Satellite Deco Units Work Well but Display Offline on the Deco APP

2024-09-02 09:40:03 - last edited 2025-04-21 02:44:21

Tags: #Official

Model: Deco

Hardware Version:

Firmware Version:

This Article Applied to:

Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.

Phenomenon Description:

The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.

Available Solutions:

The official firmware will be released later to optimize this issue.

Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:

Deco P9_V2	Mail to support to get the relevant firmware
Deco S4_V2
Deco M4_V2
Deco M4_V3
Deco S4/M4_V4
Deco M5_V1/V2/V3
Deco M9 Plus V1
Deco M9 Plus V2
Deco PX50(US)_V1
Deco PX50(EU)_V1
Deco X10/X15/X1500/W4500_V1	1.1.7_build_20240911_Official
Deco X20_V2	Mail to support to get the relevant firmware
Deco X20_V3	1.2.4 Build 20241227_Official
Deco X20_V4	Mail to support to get the relevant firmware
Deco X50/Deco X55_V1	1.6.1_build_20241010_Official
Deco X50/Deco X55_V1.2	1.4.6 Build 20250211_Official
Deco X50/Deco X55_V1.3	1.2.10 Build 20241105_Official
Deco X60_V2	Mail to support to get the relevant firmware
Deco X60_V3	Mail to support to get the relevant firmware
Deco X50-Outdoor_V1	1.2.8 Build 20240914_Official
Deco X50-POE_V1	Mail to support to get the relevant firmware
Deco X50-POE_V2	1.4.4 Build 20240821_Official
Deco XE75/XE5300_V1	1.4.5 Build 20241129_Official
Deco XE75 V2/XE5300 V2	1.2.13 Build 20240927_Official
Deco XE75 Pro V2/XE75 Pro V3	1.2.14 Build 20241223_Official
Deco BE63/BE65_V2	1.1.2_build _20240923_Official
Deco BE85_V2	1.1.1_build_20241023_Official

Note:

1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:

When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:

Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.

-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.

After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

126 Reply

ARGamingPK1

LV4

2025-06-27 22:55:48

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-06-27 22:55:48

@David-TP Again Deco App showing offline satellite units.

Please & Thank You !! ❤️

#119

ARGamingPK1

LV4

2025-06-19 10:36:20

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-06-19 10:36:20

@David-TP Yeah i do Reboot Schedule everyday and i can't connect 3 decos but 3 is not suitable for my house

Please & Thank You !! ❤️

#118

David-TP

2025-06-19 06:35:04

Posts: 16405

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-06-19 06:35:04

@ARGamingPK1

Hi, have you considered connecting 2~3 satellite Deco M4 units via Ethernet cables, instead of establishing a pure WiFi Mesh network?

Or have you tried to reduce the Deco units to about 3 units, if they could already cover the whole house?

The last time you reported this issue was about 2-3 weeks ago. With this frequency, it is more due to a temporary CPU/Memory overload on the main unit. It is also suggested to set a reboot schedule, maybe once per week.

Best regards.

#117

ARGamingPK1

LV4

2025-06-18 21:14:57 - last edited 2025-06-18 21:15:31

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Registered: 2023-12-03

Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-06-18 21:14:57 - last edited 2025-06-18 21:15:31

@David-TP Look still Deco M4 Satellite Decos showing offline in Deco App. (3.9.76)

Please & Thank You !! ❤️

#116

David-TP

2025-04-21 02:42:54

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-21 02:42:54

@SayeemAhmed

Hi, the latest firmware 1.2.10 has fixed this issue already.

Best regards.

#114

SayeemAhmed

LV4

2025-04-19 16:33:20

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Registered: 2024-02-23

Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-19 16:33:20

@David-TP where Deco X50 v1.30

Sayeem Ahmed from Bangladesh

#113

kld39

LV2

2025-04-18 20:44:50

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Registered: 2023-04-22

Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-18 20:44:50

I'm using Deco P9 and have the same issue with beta firmware.

I've followed this article https://community.tp-link.com/en/home/kb/detail/412668

And have the same issue. After upgrading to Deco P9_1.2.1_build20240926_Beta all satellite devices in the APP are offline.

Also I can't login into sattelite devices with browser using tp-link

@David-TP can you help us?

#112

ARGamingPK1

LV4

2025-04-18 20:04:23 - last edited 2025-04-18 20:04:56

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-18 20:04:23 - last edited 2025-04-18 20:04:56

@David-TP My Satellite Decos still showing offline in Deco App on Early Access firmware 1.7.0 on Deco M4 (V2) kindly fix it.

Please & Thank You !! ❤️

#111

David-TP

2025-04-14 09:16:58

Posts: 16405

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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-14 09:16:58

@JThompson

Hi, can I have the model number as well as the firmware version of your Deco?

You can also update the main Deco first, then switch one of the satellite units as the main Deco and update it again:

How to replace the main Deco with another Deco

Or even though the satellite units are offline on the Deco APP, you can check the arp tables to find the current IP address of the satellite unit; then log into its ndividual web interface via the IP address:

Best regards.

#110

JThompson

LV1

2025-04-12 17:14:32

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Registered: 2024-08-11

Re:Satellite Deco Units Work Well but Display Offline on the Deco APP

2025-04-12 17:14:32

@David-TP

How do you suggest I power off all of my TP link smart switches that are throughout the house? I have way too many automation devices for this to be feasible.

#109

Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

Solution Satellite Deco Units Work Well but Display Offline on the Deco APP

This Article Applied to:

Phenomenon Description:

Available Solutions:

The official firmware will be released later to optimize this issue.

Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:

Note:

Information

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