Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
-
The official firmware will be released later to optimize this issue.
-
Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | 1.2.1_build_20240925_Beta |
| Deco S4_V2 | 1.6.2_build_20240828_Beta |
| Deco M4_V2 | 1.6.2_build_20240828_Beta |
| Deco M4_V3 | 1.6.1_build_20240904_Beta |
| Deco S4/M4_V4 | 1.1.2_build_20240828_Beta |
| Deco M5_V1/V2/V3 | 1.7.8_build_20240826_Beta |
| Deco M9 Plus V1 | 1.6.3_build_20240715_Beta |
| Deco M9 Plus V2 | 1.6.3_build_20240715_Beta |
| Deco PX50(US)_V1 | 1.2.4_build_20240819_Beta |
| Deco PX50(EU)_V1 | 1.2.4_build_20240819_Beta |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | 1.2.5_build_20240724_Beta |
| Deco X20_V3 | 1.2.1_build_20240827_Beta |
| Deco X20_V4 | 1.5.5_build_20240816_Beta |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.5_build_20241021_Beta |
| Deco X60_V2 | 1.5.3_build20240728_Beta |
| Deco X60_V3 |
1.3.0_build_20241018_Beta |
| Deco X50-Outdoor_V1 | 1.2.5_build_20240725_Beta |
| Deco X50-POE_V1 | 1.2.5_build_20241031_Beta |
| Deco X50-POE_V2 | 1.0.6_build_20240822_Beta |
| Deco XE75/XE5300_V1 | 1.4.1_build20240926_Beta |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.12_build_20240821_Beta |
| Deco BE63/BE65_V2 | 1.1.0_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
2. It is recommended that all Decos in the network be upgraded to beta firmware.
3. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
4. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@David-TP Hello, I have 4 Deco X50-POE(1.0) on my network. I have the same issue as others where other than the main Deco unit, the others show offline.
My network's operation mode is set to Access Point
Phone Type: iPhone 16 Pro Max
Operating System: iOS 18.1
Hardware Version of X50-PoE: US/1.6
Observation:
1. Tapping on Main Network which leads to Network map and Status, all Deco X50s are offline except Main.
2. Dragging the middle of the screen downwards causes the status to refresh.
3. Decos continue to appear offline despite the status LED on the X50's being Green.
4. At some random point or event, the Decos will report in the app as being online.
5. At some random point or event, the Decos will report in the app as being offline.
I do not see the firmware for my specific version of the X50-POE. Can you please guide me to which beta firmware I should install?
Thanks!!
- Copy Link
- Report Inappropriate Content
@David-TP hi! I have no problems whatsoever with the X55s, only with the X50.
Is there any other way to solve it?
It is actually the one with more Tapo deviced connected (only 5!). And btw, Tapo is a TP Link brand, we shouldn't have these troubles.
- Copy Link
- Report Inappropriate Content
Hi, Thanks for the feedback.
There hasn't been a beta firmware for Deco X50_V1.3 yet.
If you install the beta firmware for Deco X55_V1_1.5.5 first, would the current issue be partially fixed- two other satellites Deco X55_V1, except for Deco X50_V1.3 showed up online through the Deco APP?
Wait for your reply and best regards.
- Copy Link
- Report Inappropriate Content
@David-TP hi! Is there a beta firmware upgrade for X55 v1.3 to solve the offline problem but still green light?
- Copy Link
- Report Inappropriate Content
Hello sir, I want to let you know that I did some tests, and with the Deco BETA app (3.8.112 1062) and the BETA firmware 1.3.0 for my Deco x60 V3.20 system, everything is good now—smooth and flawless. So now, I just have to wait for the final versions 🤞🏻. Just so you know, the issue has been resolved on this system 🔥.
By the way, I’m also attaching a WiFi speed test on the new system. 🔥
- Copy Link
- Report Inappropriate Content
Hi, Thanks for the update.
I'd like to follow up on your case via email and ask the senior engineer for further assistance.
Please check whether you have received my email.
Best regards.
- Copy Link
- Report Inappropriate Content
Thank you very much for the information. For now, I’ll stick with the BETA app installed on iOS and wait for the stable and official firmware to be released for the Deco X60 system.
- Copy Link
- Report Inappropriate Content
Hello David! I’m not sure if it is experiencing the issue or not. At home, I have two XE75 Pro v1 and three X60s.
Despite the latest firmware update, all the X60s started disconnecting today, leaving only the two XE75 Pro online.
After the latest firmware update, they worked well for a week or two, but now the X60s have disconnected again, and some of my IoT devices are reconnecting to the main network, ignoring their network.
What should I do?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hello, for TP-LINK Deco X60 AX5400 v3.20 EU ???
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 8003
Replies: 82
Voters 1
