Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
-
The official firmware will be released later to optimize this issue.
-
Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | Mail to support to get the relevant firmware |
| Deco S4_V2 | |
| Deco M4_V2 | |
| Deco M4_V3 | |
| Deco S4/M4_V4 | |
| Deco M5_V1/V2/V3 | |
| Deco M9 Plus V1 | |
| Deco M9 Plus V2 | |
| Deco PX50(US)_V1 | |
| Deco PX50(EU)_V1 | |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | Mail to support to get the relevant firmware |
| Deco X20_V3 | 1.2.4 Build 20241227_Official |
| Deco X20_V4 | Mail to support to get the relevant firmware |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.6 Build 20250211_Official |
| Deco X50/Deco X55_V1.3 | 1.2.10 Build 20241105_Official |
| Deco X60_V2 | Mail to support to get the relevant firmware |
| Deco X60_V3 |
Mail to support to get the relevant firmware |
| Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
| Deco X50-POE_V1 | Mail to support to get the relevant firmware |
| Deco X50-POE_V2 | 1.4.4 Build 20240821_Official |
| Deco XE75/XE5300_V1 | 1.4.5 Build 20241129_Official |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.14 Build 20241223_Official |
| Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@David-TP what happen for X50v1.30 US....????
- Copy Link
- Report Inappropriate Content
Hi, the official 1.6.4 hasn't added the bug fix here but the next version 1.8.0 would.
And I just updated another new firmware which has fixed the issue here and it was based on the official 1.6.4.
Thank you very much and best regards.
- Copy Link
- Report Inappropriate Content
I have been running the Beta SW for my Deco M9 for 6 months now. I get messages about a new Firmware version available and that I should upgrade.
I am running the version which maintains visibility on connected Decos shared in this article as a solution
| 1.6.3_build_20240715_Beta |
And the latest available for download is
Deco M9 Plus(EU)_V2.20_1.6.4 Build 20240718
Has the fix included in the Beta version been added to the 1.6.4 Release? If not, is there a timeline for this to be included?
I am trying to configure IPTV/VLAN and no matter what configuration I enter in the app it does not allow me to save it, wondering if I am hitting a bug on the Beta version I am running.
Thanks
Guillermo
- Copy Link
- Report Inappropriate Content
@David-TP Can you tell me what's new in official firmware 1.6.5 of Deco M4 (V2) ?? Does it resolve this display offline issue?
- Copy Link
- Report Inappropriate Content
As much as I want this fixed. I'm not sure I would trust any update on this network device and don't want to have to go through all that again.
Currently looking for a good alternative as I now have to get the network into my office. My original plan was to buy an extra P9 but not after these last few months.
It would be nice if they open up the software/firmware to open source and let ooenwrt have a go as they are not far off getting it working and don't really care about all these devices. They are struggling with the Poe part of the P9.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@buggy93 Wow, I've come back to my own post out of curiousity, and see this is still a problem?! I'm so glad I ditched all my Deco's and bought a whole new Eero setup - it's so much better
- Copy Link
- Report Inappropriate Content
The beta firmware also gives problems and does not allow you to see clients connected to the network.
Moreover, sometimes the devices fail to connect to the network and disconnect.
Unfortunately tp-link is disappointing!! 😡 😑
- Copy Link
- Report Inappropriate Content
I think you misunderstood a bit. Like you, based on this thread, I had access to this publicly released beta firmware, just like anyone else. I didn’t provide feedback because I was obliged to do so, but out of pure passion and the hope that the issues would be resolved and clearly understood by TP-LINK engineers. As I said, I did this and prefer to continue helping with feedback where my knowledge can be applied, of course, and I will keep doing it because that’s the kind of person I am—if I can help, I gladly help anyone. 😃
And yes... I believe I have covered some key points regarding how TP-LINK should take action in certain circumstances. I completely agree with you, and as I mentioned, this issue should have been resolved a long time ago.
MagicMiguel wrote
in addition to Denis' points, I would also like to point out that it sounds like he is in the position where he can spend months helping to beta test firmware. I was not. I work from home with no option to go into an office. I need a stable network at all times. Not only did I spend a lot of money on my 4 Decos, but then I had to spend more money on 4 new Eeros once this problem surfaced. That is around 1,000 USD total in networking equipment. The point has been made that if the issues cannot be fixed quickly due to resources, an immediate rollback should have happened so people can use their networks. The internet is a critical utility for many people. A networking company should be aware of this.
- Copy Link
- Report Inappropriate Content
in addition to Denis' points, I would also like to point out that it sounds like he is in the position where he can spend months helping to beta test firmware. I was not. I work from home with no option to go into an office. I need a stable network at all times. Not only did I spend a lot of money on my 4 Decos, but then I had to spend more money on 4 new Eeros once this problem surfaced. That is around 1,000 USD total in networking equipment. The point has been made that if the issues cannot be fixed quickly due to resources, an immediate rollback should have happened so people can use their networks. The internet is a critical utility for many people. A networking company should be aware of this.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 4
Views: 23509
Replies: 126
Voters 2
