Satellite Deco Units Work Well but Display Offline on the Deco APP

Satellite Deco Units Work Well but Display Offline on the Deco APP

70 Reply
Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
2 weeks ago

  @David-TP hi! I have no problems whatsoever with the X55s, only with the X50.

 

Is there any other way to solve it?

 

It is actually the one with more Tapo deviced connected (only 5!). And btw, Tapo is a TP Link brand, we shouldn't have these troubles.

Deco X55 (3x) + Deco x50 (1x)
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#63
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
a week ago - last edited a week ago

  @David-TP Hello, I have 4 Deco X50-POE(1.0) on my network. I have the same issue as others where other than the main Deco unit, the others show offline.

 

My network's operation mode is set to Access Point

 

Phone Type: iPhone 16 Pro Max

Operating System: iOS 18.1

Hardware Version of X50-PoE: US/1.6

 

Observation:

 

1. Tapping on Main Network which leads to Network map and Status, all Deco X50s are offline except Main.

2. Dragging the middle of the screen downwards causes the status to refresh.

3. Decos continue to appear offline despite the status LED on the X50's being Green.

4. At some random point or event, the Decos will report in the app as being online.

5. At some random point or event, the Decos will report in the app as being offline.

 

I do not see the firmware for my specific version of the X50-POE. Can you please guide me to which beta firmware I should install?

 

Thanks!!

 

 

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#64
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
a week ago

  @agilis 

Hi, Thank you very much for the feedback.

I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?

Wait for your reply and best regards.

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#65
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
a week ago

  @David-TP 

 

Hi

 

I've managed to update my main p9 V2 deco but can't update my 2 of my 3 offline ones.

 

I have the IP addresses and managed to log on to 1 with the password and update but now can't access it as saying password is wrong.

 

The 2 others, I can enter the password but again says the password is wrong.

 

The password is not wrong as I can access the main p9 decos.

 

I then reset 1 of the decos that could not log in and readded to the deco network and all looked good for less than 5 minutes. It connected and could see it in the app but then went offline in the app.

 

I still can't access webpage as password is wrong.

 

Will this ever get fixed and if so, how do I do this now ?

 

Thanks

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#66
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
a week ago - last edited a week ago

David-TP wrote

  @agilis 

Hi, Thank you very much for the feedback.

I just updated the beta firmware for Deco X50-POE_V1. Could you please help me test whether the beta firmware helps with the current issue?

Wait for your reply and best regards.

  @David-TP Hi David, thank you so much for uploading the firmware for the Deco-X50-PoE v1.6 devices. I will test and monitor to see if the issue is resolved or if it persists the best I can. All the best as well.

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#67
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
a week ago

  @Nytram 

Hi, Have you changed the password of the TP-Link email before?

If you did, I think the satellite P9 was unable to sync the new password from the cloud and still saved the old password. It is very likely the password was changed when satellite P9 units were offline.

 

After resetting one of the satellite P9s once and re-adding it to the Deco, can you access the web UI of this P9?

I checked the 4 Deco P9 units under your ID, 2 of them are on 1.2.1 Build 20240925 Rel. 74665, and the rest two units are on 1.2.1 Build 20240904 Rel. 34385.

Would you mind also resetting the 2 units with 1.2.1 Build 20240904 Rel. 34385 and re-added to the Deco APP, then test again whether the web UI of the individual units could be accessed?

 

Thank you very much and best regards.

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#68
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
Wednesday

  @David-TP  when will TP link fix this issue permanently with a non-beta fix ? It's a little disconcerting that an investment in a Deco based network and quite a number of TAPO devices has created instability in what should be a seamless ecosy 

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#69
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
Thursday

  @David-TP 

 

As I have the same issue as @Nytram  with P9 and new beta firmware I can provide you the following feedback

 

Prerequisites:

 Master Deco P9 unit is flashed with 1.2.1_build_20240925_Beta  or 1.2.1-build_20240904_Beta (no difference)

 Using beta APP 3.8.102

Reseting slave unit to factory defaults, adding it to the existing Deco P9 network doesn't bring device online in the app but it still works in the network.

Also the password on the newly added slave becomes incorrect (seems to be default) and I can't login to the added unit directly.

 

The only way to restore access to this unit is: reseting slave to factory defaults, flashing non-beta firmware, reseting to factory defaults, add to existing P9 network with beta firmware. After that I can access the unit directly with browser with login and password. After that upgrading it to the lateset beta firmware doesn't broke password login.

But device shows offline still.

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#70
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
Saturday

  @RicsterUK well said, I have X50 V1.2 and V1, that bug is super annoying and makes my network unmanageable. The fact that TP Link can't straighten things out with that issue is a really bad joke. I have been fiddling with beta firmware, but I am really hoping for an official firmware that finally make things work again!

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#71
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Re:Satellite Deco Units Work Well but Display Offline on the Deco APP
an hour ago

  @David-TP any updates on the issue for X50 v1.2?

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#72
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