Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
-
The official firmware will be released later to optimize this issue.
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Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | Mail to support to get the relevant firmware |
| Deco S4_V2 | |
| Deco M4_V2 | |
| Deco M4_V3 | |
| Deco S4/M4_V4 | |
| Deco M5_V1/V2/V3 | |
| Deco M9 Plus V1 | |
| Deco M9 Plus V2 | |
| Deco PX50(US)_V1 | |
| Deco PX50(EU)_V1 | |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | Mail to support to get the relevant firmware |
| Deco X20_V3 | 1.2.4 Build 20241227_Official |
| Deco X20_V4 | Mail to support to get the relevant firmware |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.6 Build 20250211_Official |
| Deco X50/Deco X55_V1.3 | 1.2.10 Build 20241105_Official |
| Deco X60_V2 | Mail to support to get the relevant firmware |
| Deco X60_V3 |
Mail to support to get the relevant firmware |
| Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
| Deco X50-POE_V1 | Mail to support to get the relevant firmware |
| Deco X50-POE_V2 | 1.4.4 Build 20240821_Official |
| Deco XE75/XE5300_V1 | 1.4.5 Build 20241129_Official |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.14 Build 20241223_Official |
| Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
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Same, my P9. The main one only works in app. Others appear offline.
Updated to beta on the app and made no difference.
Is there an even newer firmware yet, to even try to fix this ?
I'm 100% sure my actual network is suffering. I took one P9 off to try and reconnect but that won't even join again now.
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Only master Deco P9 is online in the APP after updating firmware to latest beta. Updating APP to the latest beta doesn't fix the situation.
| Deco P9_V2 | 1.2.1_build_20240904_Beta |
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@David-TP but this not mash connect to mr4
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Hi,
Does new beta version of Deco x50 v1.2 firmware also have this fix for this particular problem or do I need to choose fix this problem or stay in 1.2 beta?
Thanks!
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Left feedback in App Beta section
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Hi, Thank you very much for sharing with us. I do appreciate users try to share what they have found about the Deco Mesh system
.
Currently, the engineer is trying to optimize the APP management experience so they launched a new beta APP test. I think it would be the right time to check whether there is any glitches when Deco APP tried to deliver the required setting to the Deco hardware.
It would be highly appreciated if you could try to install the beta APP here and share the feedback:
Deco APP 3.8.36 --- Greatly Optimized Network Management Experience
Thanks again and best regards.
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Hello once again!
I know you don't like to answer and discuss inconvinient issues, but we have to.
So since the previous official version worked terrible on my 3 deco x50 v.1 system located within 100sq.m. ( deco appeared and disappeared we can't access in Deco app, same with clients.... ), i have tried this beta version.
Nothing has changed to the brighter side.
But some remarks, which may help to my mind
1. All problems with clients online/ offline usually starts as soon as i want to make some editing with preferred connections - 2.4 only or 5ghz only, or try to select and fix particular deco unit for certain client. So once again, if nothing is touched, system is working somehow plus/ minus
2. As soon i start editing, i noticed, that system does not appear to be capable to remember and save my changes and ....... just crushes! Then it start self restarting and restoring process, during which we see these lost decos and clients... and since the edited settings were not properly saved or remembered in some special files, later, when we can access decos and clients again - we see the total mess inside
So i think you should change the way your system is trying to remember and change required setting for clients.
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@SayeemAhmed What's the problem now?
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@Devid TP @ARGamingPK1 new problem
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Helpful: 4
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