Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
-
The official firmware will be released later to optimize this issue.
-
Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | Mail to support to get the relevant firmware |
| Deco S4_V2 | |
| Deco M4_V2 | |
| Deco M4_V3 | |
| Deco S4/M4_V4 | |
| Deco M5_V1/V2/V3 | |
| Deco M9 Plus V1 | |
| Deco M9 Plus V2 | |
| Deco PX50(US)_V1 | |
| Deco PX50(EU)_V1 | |
| Deco X10/X15/X1500/W4500_V1 | 1.1.7_build_20240911_Official |
| Deco X20_V2 | Mail to support to get the relevant firmware |
| Deco X20_V3 | 1.2.4 Build 20241227_Official |
| Deco X20_V4 | Mail to support to get the relevant firmware |
| Deco X50/Deco X55_V1 | 1.6.1_build_20241010_Official |
| Deco X50/Deco X55_V1.2 | 1.4.6 Build 20250211_Official |
| Deco X50/Deco X55_V1.3 | 1.2.10 Build 20241105_Official |
| Deco X60_V2 | Mail to support to get the relevant firmware |
| Deco X60_V3 |
Mail to support to get the relevant firmware |
| Deco X50-Outdoor_V1 | 1.2.8 Build 20240914_Official |
| Deco X50-POE_V1 | Mail to support to get the relevant firmware |
| Deco X50-POE_V2 | 1.4.4 Build 20240821_Official |
| Deco XE75/XE5300_V1 | 1.4.5 Build 20241129_Official |
| Deco XE75 V2/XE5300 V2 | 1.2.13 Build 20240927_Official |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.14 Build 20241223_Official |
| Deco BE63/BE65_V2 | 1.1.2_build _20240923_Official |
| Deco BE85_V2 | 1.1.1_build_20241023_Official |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
I have four Deco M9 Plus
Based on recomendation of more than 1 year ago I am still using 1.6.3 Build 20240715 Rel. 46567 in main deco and 1.6.3 Build 20240715 Rel. 44475 in secondary ones fearfull that upgrading will show them offline.
App recommends I upgrade to 1.9.1 Build 20250612 Rel. 45690
Has the issue of Decos apprearing offline been fixed in this new version? Is it safe to upgrade or should I stick with the version I am running?
Thanks in advance for your reply
Guillermo
- Copy Link
- Report Inappropriate Content
@David-TP any update for deco x50v1.30....?
- Copy Link
- Report Inappropriate Content
@SayeemAhmed Go n buy Netgear Orbi
- Copy Link
- Report Inappropriate Content
Hi, thank you very much for the update.
Deco M9 Plus-1.9.1 has fixed the reported issue here.
It is recommended to update to Deco M9 Plus_1.9.1, and the major improvement would be the parental control features:
Firmware Enhancement with Advanced Parental Control Service on HomeCare Models
The 1.9.1 also included all the new features that have been added to the 1.8.x, such as VPN Server/Client, ECO Mode, and IOT Network, etc.
Best regards.
- Copy Link
- Report Inappropriate Content
@ARGamingPK1 yes.....
- Copy Link
- Report Inappropriate Content
@David-TP Thanks very much for your fast reply, i have accepted the upgrade in the app and everythign seems to be working fine. Will now try the improved parental control options.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@David-TP PLEASE HELP ME
- Copy Link
- Report Inappropriate Content
Hello, I have also been having this problem since i upgraded my M4 devices last week. The main deco appears online in the app and the other two appear offline even tho they work and have a white light. I've also tried updating them but they said it only could update the main deco because the other two are "not connected". What do i do to fix this? I'm not that great with tech and I need some simple steps haha. Is there someone who can help me out?
- Copy Link
- Report Inappropriate Content
@Ed76 Hmmm same issue and there is another issue is that when i connect Ethernet Backhaul and start downloading so the connected devices real time bandwidth in Deco App always showing 0 and because of that Deco App could'nt change the data consumption in monthly report aswell. Idk why deco app is not showing data consumption of ethernet connected devices through main deco.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 24383
Replies: 130
Voters 3
