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AppStore won´t install any apps after installing my new Deco X20 mesh wifi

GilbertoPerez

2024-09-08 21:14:36

Posts: 2

Helpful: 1

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Registered: 2024-09-08

AppStore won´t install any apps after installing my new Deco X20 mesh wifi

2024-09-08 21:14:36

Model: Deco X20

Hardware Version: V1

Firmware Version: 1.5.3 Build 20231226 Rel. 71315

Hello,

I just installed my 3 new deco X20 in my house. Everything seems to work except for the downloading of the apps.

After trying to download or update any Apps on different iPhones and iPads when connected to the new deco network, the message that appears is "Unable to install App". If I disconnect my devices from the Deco Network, I can download all the apps without any problems.

What setting should I move so that I can be able to install the Apps?

Thanks.

3 Reply

David-TP

2024-09-09 03:22:28

Posts: 12552

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Registered: 2020-04-14

Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi

2024-09-09 03:22:28

@GilbertoPerez

Hi, Have you set any parental control profiles for the Apple devices?

Please also refer to this link to set the IPV4 DNS server to 8.8.8.8/8.8.4.4 to see whether it helped or not:

How to change DNS server settings on my Deco

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.

GilbertoPerez

LV1

2024-09-09 22:18:55

Posts: 2

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Registered: 2024-09-08

Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi

2024-09-09 22:18:55

@David-TP Hello, thank you for your response.

No, there are not any parental controls.

I tried already to change the DNS server and the result is the same, still can't download any apps.

Do you know how could I fix that?

Thanks,

David-TP

2024-09-10 06:34:41

Posts: 12552

Helpful: 1739

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Stories: 9

Registered: 2020-04-14

Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi

2024-09-10 06:34:41

@GilbertoPerez

Hi, if possible, could you please also try to temporarily disable the network security features(such as Malicious Content Filter, Intrusion Prevention System, and Infected Device Quarantine) to see whether it helped?

Do you have an ISP router connected in front of Deco?

If yes, I think we can try to set Deco into Access Point mode to see whether it helped:

How to set up Deco to work in Access Point mode

Wait for your reply and best regards.

AppStore won´t install any apps after installing my new Deco X20 mesh wifi

AppStore won´t install any apps after installing my new Deco X20 mesh wifi

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