Home Network Community > Deco > AppStore won´t install any apps after installing my new Deco X20 mesh wifi
< Deco

AppStore won´t install any apps after installing my new Deco X20 mesh wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

AppStore won´t install any apps after installing my new Deco X20 mesh wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AppStore won´t install any apps after installing my new Deco X20 mesh wifi
AppStore won´t install any apps after installing my new Deco X20 mesh wifi
2024-09-08 21:14:36
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.5.3 Build 20231226 Rel. 71315

Hello, 

 

I just installed my 3 new deco X20 in my house. Everything seems to work except for the downloading of the apps. 

 

After trying to download or update any Apps on different iPhones and iPads when connected to the new deco network, the message that appears is "Unable to install App". If I disconnect my devices from the Deco Network, I can download all the apps without any problems. 

 

What setting should I move so that I can be able to install the Apps? 

 

Thanks. 

  0      
 
  0      
 
#1
Options
4 Reply
Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi
2024-09-09 03:22:28

  @GilbertoPerez 

Hi, Have you set any parental control profiles for the Apple devices?

Please also refer to this link to set the IPV4 DNS server to 8.8.8.8/8.8.4.4 to see whether it helped or not:

How to change DNS server settings on my Deco

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Boost Your Network Performance with the Latest Realtek AX/AXE Adapter Driver ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi
2024-09-09 22:18:55

  @David-TP Hello, thank you for your response.

 

No, there are not any parental controls. 

 

I tried already to change the DNS server and the result is the same, still can't download any apps. 

 

Do you know how could I fix that? 

 

Thanks, 

  1  
  1  
#3
Options
Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi
2024-09-10 06:34:41

  @GilbertoPerez 

Hi, if possible, could you please also try to temporarily disable the network security features(such as Malicious Content Filter, Intrusion Prevention System, and Infected Device Quarantine) to see whether it helped?

 

Do you have an ISP router connected in front of Deco?

If yes, I think we can try to set Deco into Access Point mode to see whether it helped:

How to set up Deco to work in Access Point mode

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Boost Your Network Performance with the Latest Realtek AX/AXE Adapter Driver ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
  0  
  0  
#4
Options
Re:AppStore won´t install any apps after installing my new Deco X20 mesh wifi
2025-01-28 09:06:06

Hey there, it's frustrating when apps won't download from the App Store! Here are a few things you can try to fix it:-

Check your Internet connection- Make sure you're connected to Wi-Fi or have a strong cellular signal. Sometimes a simple restart can do the trick.
Check for updates- Go to Settings > General > Software Update and make sure your iPhone's software is up-to-date.
Check your storage- Go to Settings > General > iPhone Storage to see how much free space you have. You might need to delete some unused apps or files to free up space.
Sign out of your Apple ID- Go to Settings > [Your Name] and tap Sign Out. Then, restart your iPhone and sign back in.
Reset network settings- This will erase all network settings, including Wi-Fi passwords and cellular settings. Go to Settings > General > Transfer or Reset iPhone > Reset and tap Reset Network Settings.

Hopefully, one of these solutions will get your apps downloading again!

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 876

Replies: 4

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.