TL-MR6500v does not display telephone numbers on an external telephone display
hello.
An analog telephone with a display is connected to my MR6500v.
The phone works perfectly.
However, incoming calls are not shown on the display.
This feature works perfectly on another router.
Isn't this possible with the MR6500v?
thanks for (really) professional help and a working soulution.
regards
peter
P.S
“Support” sent me suggested solutions for the Archer routers, which of course don’t work on the MR6500v. What a poor support
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Hi
To better assist you with this question, could you please provide some additional information?
What is the model of the analog phone you are using? Are you connected using the VoLTE function or the VoIP function?
By the way, when did you buy the router and when did the issue start?
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What is the model of the analog phone you are using?
it is not a telephone problem.
as i said before, the telephone works fine with another LTE router (fritzbox 6850 LTE)
Are you connected using the VoLTE function or the VoIP function?
VOLTE
using a simcard from the german provider "congstar(telekom)"
works fine with any smartphone
By the way, when did you buy the router and when did the issue start?
03/2024
and it did not work from the beginning
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Hi
To expedite the resolution process and provide you with a quick solution, may I kindly inquire if the analog phone is from Panasonic? Additionally, could you confirm if the incoming call display format is DTMF? Your input will help us tailor our support to better address your specific needs. If you could provide us with the specific model of the analog phone, it would greatly assist us in finding a suitable solution for you. Thank you for your understanding and cooperation in this matter.
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from Panasonic?
No.
Its a Gigaset DL 580.
DTMF?
Sorry. I dont know what this is and can not find any data/settings mentioned on the phone.
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Hi
Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240959739, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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