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cant stop connection notifications after changing main Deco

cant stop connection notifications after changing main Deco

cant stop connection notifications after changing main Deco
cant stop connection notifications after changing main Deco
2024-09-18 09:15:40
Tags: #Deco App Related ##rogue_notifications
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.5 build 20240419 rel. 73943

I recently changed my main deco by adding in a Deco X50-5G.

the old Deco M5 and 1 other M5 are still a part of the mesh.

I keep getting both notifications and email alerts for new connections which seems to be happening every few minutes.

 

I have seen a similar thread but with no resolution.

I am thinking tha the old Deco main unit is sending out the alerts??  Wonder if I should reset this one to factory default and re add to the network.

 

I have obviously turned off all notifcation options in the app.

 

Any suggestions welcome.

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#1
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9 Reply
Re:cant stop connection notifications after changing main Deco
2024-09-19 07:55:45

  @alsaolem 

Hi, I think you could try to remove the satellite "old Deco M5" by holding the reset pinhole for 1s first, temporarily leaving 1*Deco X50-5G+1*satellite Deco M5,  then check whether the issue continued.

- If there are no longer constant connection alerts, we could add this Deco M5 back to the Mesh system again.

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:cant stop connection notifications after changing main Deco
2024-09-19 12:36:22

  @David-TP 

hi. I had tried this previously by removing the old Main deco. 
I have now removed both M5s from the network and did still get a couple of alerts. Then it went quiet so I added the M5s back one at a time. 
Each time I got a couple of alerts then it stopped. 
I have added both now and have still had a couple of alerts but nothing like the number I was getting. 
ill monitor and see how it goes. 
 

FYI I didn't use the button reset just deleted from the network which deco says is the same as a factory reset. 
Thanks for your rwaponse
 

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#3
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Re:cant stop connection notifications after changing main Deco
2024-09-20 06:46:41

  @David-TP 

hi

 

i am still getting device connection emails 

nothing has really changed tbh. 
The deluge of alerts from the other day was due to an issue with the firmware on x50 and the guest network which I use for my IoT devices. These kept on disconnecting and reconnecting. A new firmware was issued that largely fixed this issue although I still get a few network disconnections on the guest network. 

 

But the fact remains that I cannot stop the email alerts for any device connecting to the network. 
e.g.  if I disconnect my phone from the network then reconnect I get a new decive alert. 
 
Any further suggestions please?

 

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#4
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Re:cant stop connection notifications after changing main Deco
2024-09-20 10:02:17

  @alsaolem 

Hi, Thanks for the feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

When you submit the APP log, please also add some screenshots of the constant connection alerts, such as:

PS: if you are using iPhone, please try to disable "Private Address".

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#5
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Re:cant stop connection notifications after changing main Deco
2024-09-22 09:15:15

  @David-TP 

hi. I have submitted logs and images of the email alerts and app notifications I am receiving. 
I get way more emails than app notifications. Are the emails generated by the App or the TPlink cloud. Either way the settings I have made to turn off email notifications are being ignored.  
I have also turned off private WiFi address although I am jot happy about leaving this off on a permanent basis. 
please advise next step pleaae

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#6
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Re:cant stop connection notifications after changing main Deco
Tuesday

  @alsaolem  did you end up resolving this issue, I am having the exact same thing. 

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#7
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Re:cant stop connection notifications after changing main Deco
Tuesday

  @Jay1982 hi

yes I have managed to get the emails to stop. 
In the end, I did a full factory reset of all deco units and started from a clean install. 
Need to do them all at once so it's like an out of box install.


hope it works for you

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#8
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Re:cant stop connection notifications after changing main Deco
Tuesday

  @alsaolem great thanks for letting me know. I was obviously trying to avoid that but if it stops the notifications then I guess I'll have to do it. 

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#9
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Re:cant stop connection notifications after changing main Deco
Tuesday

  @Jay1982 I had the same mindset as I thought it would save time to keep the config. But run out of time and enthusiasm to get to the root cause / fix. Hence the rebuild. Frustrating but the rebuild fixed it for me 

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#10
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Views: 314

Replies: 9

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Deco App Related
#rogue_notifications
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