Anyone having issues with Tapo cameras staying connected via wifi to Omada EAPs?

Anyone having issues with Tapo cameras staying connected via wifi to Omada EAPs?

Anyone having issues with Tapo cameras staying connected via wifi to Omada EAPs?
Anyone having issues with Tapo cameras staying connected via wifi to Omada EAPs?
2024-09-24 06:35:00
Model: EAP670   Tapo C210  
Hardware Version:
Firmware Version:

I have Tp-Link Tapo C210 cameras that when connected to 2.4ghz wifi served by Tp-Link Omada EAP670 v1 or EAP670 v2, will randomly lose connection and refuse to reconnect back to the WiFi. The cameras do not lose connection at the same time even if they are connected to the same EAP. This happens anywhere after a few hours to days of the cameras successfully staying connected to the wifi. I don't know the trigger and have been unable to replicate this behavior. A reboot of the EAP solves the problems but is not a good solution.

 

Early on, I thought only one of the C210s was faulty so I had it replaced, however the replacement and all the other Tapo cameras have run into the same issues.

As mentioned above, even the newer v2 hardware of the EAP670 has issues with these cameras.

Signal strength is good (RSSI of 30+ to less than 60), and the cameras are locked to the nearest EAP in the Omada controller.

 

I tried APs or routers in AP mode from different brands to serve WiFi to the cameras and there are no issues whatsoever.

 

 

Any one else have these issues?

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Re:Anyone having issues with Tapo cameras staying connected via wifi to Omada EAPs?
2024-09-25 09:44:50

Hi  @hugeunit 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240957639, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

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