Deco XE75 solid Red Led but have internet connection

Deco XE75 solid Red Led but have internet connection

Deco XE75 solid Red Led but have internet connection
Deco XE75 solid Red Led but have internet connection
Tuesday
Model: Deco XE75  
Hardware Version:
Firmware Version:

When I came back to my home, I found all Deco XE75 with solid red led. 

It is usualy bacause deco doesn't have internet access but I'm usung my computer connecter to DEc wifi and I have internet connection. 

But when I use Dec app, App says Deco doesn't have access to internet. 

Could you help. 

 

Clearly, Deco is a mess, I have tons of issues with this hardware. 

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#1
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3 Reply
Re:Deco XE75 solid Red Led but have internet connection
Wednesday

  @Chris68 

Hi,

 

Please reboot the Deco units. 

 

When you connect and test Deco WIFI, please visit new webpage or open new videos, in case it is the webpage caching.

And in Deco APP please go More>Internet connection and check it the Deco can get IPv4 address normally.

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#2
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Re:Deco XE75 solid Red Led but have internet connection
Wednesday

  @Sunshine 

 

I already rebooted deco 10 times at least and IP adresse is ok as I can have access to internet through Deco Wifi. The problem is that Deco is still solid red and complain no internet access. 

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#3
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Re:Deco XE75 solid Red Led but have internet connection
Wednesday

  @Sunshine 

 

The Main Deco as internet IP. Deco Apps says: Adresse IP ok but no access to internet. And Deco led is RED

That is strange because the computer I'm using to write this message is connected to Deco wifi and has access to internet because I'm talking with you. 

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